We are seeking a compassionate and organised NDIS Support Coordinator to join our dedicated team to make a real impact by delivering tailored support coordination services for individuals with complex needs. This role focuses on working alongside participants, their families and support networks to help them understand, implement and get the best outcomes from their NDIS plans.

About the role:

• Support participants to understand their NDIS plan and make informed choices.
• Undertake comprehensive assessment and planning for individuals with complex needs and facilitate referral to the most appropriate support services, aligned with their level of support needs and required intensity of care.
• Coordinate and link service users to appropriate care and community services across health, housing, disability, financial and related sectors.
• Apply a strong understanding of the community service sector and complex care issues to support holistic and person-centred outcomes.

What's on offer:

• a maximum-term contract 12 months up to 36 months, with the possibility of extension or permanency subject to performance, funding and operational need
• a base salary ranging from $74,572 per annum with competency-based increments up to $87,551 per annum, plus 12% super
• 56 hour, 8 day fortnight
• training and development opportunities
• flexible work options for a healthy work/life balance
• generous employment conditions (we have too many to list - click here for more).

We are seeking:

• A qualified professional with a minimum qualification of Diploma in Case Management (or similar relevant tertiary qualifications), and proven experience working with complex service users within community settings.
• Practical experience in one or more phases of case management as defined by the Case Management Society of Australia.
• Experience in disability, community services, social work, or a related field
• Strong communication, report writing, conflict resolution and negotiation skills, with a focus on delivering excellent client service and managing challenging situations.
• Strong knowledge of the NDIS and local service systems
• Proficiency in using personal computers and electronic assessment tools, with strong self-management and organisational abilities.
• Relevant clearances and certifications including: a current NSW Working With Children Check, NDIS Worker Screening Check (or willingness to obtain), current Criminal Record Check, valid Driver's Licence (Car) and a current Senior First Aid Certification.

About us:

• Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
• The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.
• Tweed Shire Council is committed to employment equity and diversity and encourages applications from people of all ages, abilities and backgrounds in both traditional and non-traditional roles. We provide workplace adjustments for people with disability, and access to flexible work options.
• Join an employer of choice. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government.

Where it's located:

This position is based in Tweed Heads South and can be directed to work from any Council work site.

Position closes:

Friday 24 October 2025 at 12 noon sharp (NSW time). Late applications will not be permitted.

SK97188A

OFFICE USE ONLY