Bring your customer service experience into a role that combines account support and logistics. Join a global leader offering stability, career growth, and the chance to broaden your skills in a dynamic environment.

Client Details

Join a global leader in manufacturing with a strong presence in Australia. Known for innovation and sustainability, this business fosters a collaborative culture where long term careers thrive.

Description

In this role, you'll be the link between customers, account managers, and logistics teams, ensuring smooth operations from order to delivery. You'll handle a mix of administrative tasks and proactive problem solving, making every day varied and fast paced. Key responsibilities include:

• Acting as the first point of contact for customer inquiries, ensuring timely and accurate responses
• Preparing and issuing quotations, processing orders, and confirming delivery schedules
• Following up on quotes, order acknowledgments, invoicing, and delivery details
• Supporting account managers with stock checks, contracts, and documentation
• Coordinating shipping logistics, including import/export operations and customs clearance
• Liaising with third party logistics providers to manage inventory and delivery timelines
• Working closely with supply chain, sales, and planning teams to ensure smooth operations

Profile

We're seeking someone who thrives in a fast paced environment and enjoys being the go to person for customers and internal teams. The ideal candidate will bring:

• Experience in a customer service or sales support role ( with proven stability and tenure ideally 2-3 years in the same role)
• Strong organisational skills and the ability to manage multiple priorities without losing attention to detail
• Excellent communication skills, both written and verbal-with a professional and approachable style
• A proactive mindset, capable of anticipating issues and resolving them before they escalate
• A collaborative attitude, with the ability to work closely with sales, logistics, and supply chain teams
• Problem solving ability and resilience when dealing with complex or time sensitive requests

Job Offer

This isn't just another customer service role, it's a chance to join a business that invests in its people and offers genuine career progression. Here's what you can expect:

• Competitive salary package that reflects your experience and contribution
• Long term stability in a company with strong tenure and a supportive team culture
• Career development opportunities, including training and pathways into supply chain, sales, or operations
• Work life balance with a Monday-to-Friday schedule and a collaborative environment that values your input
• Inclusive and innovative culture, where your ideas are heard and your growth is encouraged
• The chance to work with a global brand that is leading the way in sustainability and advanced manufacturing

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Isabella Prendeville at +61 7 3018 6320.