Customer Service Representative

Are you a recent graduate, ex-tutor, or customer service professional who loves helping families and students?

We’re looking for someone warm, organised, and passionate about making every parent and student feel supported.

The Role

Full-time (11:00 AM – 7:00 PM preferred hours)
Hybrid available (after in-person onboarding)

You’ll:

Welcome new families and guide them through onboarding

Coordinate student schedules and progress calls

Communicate with parents and tutors to ensure smooth lessons

Solve problems quickly and professionally

Help every student feel supported and confident through their journey

You’ll start with a 4-week in-office training period alongside our founders and lead team, learning our systems and culture inside out.

👩‍💻 Who We’re Looking For

🎓 Recent Graduates

Ready to start a meaningful career at a fast-growing EdTech startup

Quick learner with strong writing and people skills

👩‍🏫 Tutors or Teachers Wanting a Change

Want to stay in education without the admin or classroom stress

Love supporting student progress and family relationships

💻 Customer Service or Admin Professionals

Great communicator who enjoys solving problems and staying organised

Looking for a purpose-driven role, not just another helpdesk job

☕ Hospitality or Retail Stars

Excellent with people and thrive in fast-paced environments

Excited to bring your customer experience skills into education

❤️ Why You’ll Love It

Join a warm, mission-driven team that genuinely cares about student success

Learn directly from the founders of one of Australia’s fastest-growing EdTech startups

Be part of a company that’s redefining how students learn — with structure, care, and heart

Opportunities for career growth into operations or leadership roles

💰 $80,000 – $90,000 + Super
(Depending on experience)

🌱 About Us

At EdAccelerator, we’re building the education system of the future.

We help students in Years 2 – 10 excel in English and Maths through engaging, structured tutoring programs — combining world-class teaching, technology, and genuine care.

Over the past 12 months, we’ve supported more than 1,000 students across Australia, earning a 4.9-star rating from 100+ families who love our approach.

📬 How To Apply

📩 Submit your resume on Seek to be considered for the role.

Or, for a faster response, send your resume and a short note on why this role interests you directly to [email protected]