About us

A small but growing Specialist Gastroenterology practice is seeking a Medical administration officer to join our small but close knit team. The role is largely a 'work from home' position. You will be an integral part of a Brisbane based practice with regional QLD presence. Our aim is to deliver personalised, high quality medical care to both urban and regional patients. The practice aims to grow with the right team and structure. We are looking for team member who desires a long-term opportunity in a supportive environment where you will be surrounded by an experienced administration and clinical team. The flexibility to work varied and additional hours as required from time to time to cover staff absences and leave is essential.

This role will be a mixture of reception and administrative tasks. Good time management and multitasking skills are essential, together with bubbly personality and ability to adapt and learn.

If you enjoy working in a fast-paced environment and are passionate about healthcare, we would love to hear from you.

Qualifications & experience

Prior specialist medical receptionist experience or medical administration role (in a procedural based specialty) is essential

A minimum of 1-2 years of specialist medical receptionist experience is required for this position

Prior experience with medical software such as Clinic to Cloud, Genie, Gen 2, Healthscope etc is essential

Experience with multiple medical software systems is highly valued

Knowledge of Medicare and health fund billing

Excellent communication skills in written and spoken English

Professional and courteous telephone manner and written communication

Must be a patient person, with compassion and the desire to go the extra mile for our patients

Attention to detail and the ability to multi-task is a must.

Impeccable personal presentation

Work collaboratively as part of a small, dedicated health care team.

Ability to work autonomously with minimal supervision.

Adaptability to changing priorities, with the ability to provide an exceptional, tailor-made service.

Candidates must hold any valid Australian work rights to be eligible for this position

Tasks & responsibilities

Managing the patient appointment calendar using medical software scheduling and confirming patient appointments

Answering emails and patient related queries and be able to relay information back to the practitioner

Managing patients during on site clinic day (One Monday per fortnight in Brisbane) including check-in, payment and booking of further appointments and investigations

Booking and preparing Regional Clinic (Rockhampton) every fortnight

Preparing theatre lists, liaising with hospital staff and allied health professionals

Banking and billing of patient accounts

May be required to participate in marketing of the business/services, largely by organising GP and other specialty visits or educational events

To work closely and report to the practice manager

Part time position - approximately 2-3 days per week, with flexible working arrangement. (There will be an option for further increase in days as practice grows)

Benefits

Largely working from home, possibly required to do on site clinics once a fortnight (Brisbane only).

Small team, direct and without complex organisational hierarchy

2 weeks off guaranteed leave during Christmas and New year period