As an Application Support Engineer, you’ll blend your technical problem-solving abilities with outstanding client care, assisting enterprise customers in achieving optimal performance from their SaaS and self-hosted systems.

Provide top-quality SaaS support that instils confidence in clients and ensures their critical systems operate at their peak. Their technology supports some of Australia’s most critical and regulated industries — from government and infrastructure to other high-assurance sectors.

Working environment:

• smart, successful, collaborative, agile, innovative
• 1 day per week WFH, 4 days a week in the office
• Free onsite parking
• Flexible hours supported

What you will be responsible for...

• Providing responsive, customer-focused application support across cloud and on-premise environments.
• Managing and resolving tickets within agreed SLAs, collaborating with internal development and infrastructure teams.
• Troubleshooting database, API, and server issues using SQL, Linux, and your analytical skills.
• Assisting with software upgrades, release rollouts, and internal improvement initiatives.
• Troubleshooting and triaging issues across critical systems.
• Participating in an after-hours support roster (one week in five).

What you'll bring to the role...

• Over a year of commercial experience in application or software support roles, preferably within a SaaS or enterprise software environment.
• Experience working with SQL
• Experience working in a Linux environment
• Understanding of cloud, APIs, or web-servers
• Customer-centric approach
• Experience with ticketing systems, ITIL processes, and service-level management
• Australian Citizenship (required for security clearance).

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About working with Valrose - We listen. We understand. We solve.

Valrose consultants work with you to understand where your character, aspirations, and skills will be most valued.
We will understand your priorities, whether financial, career progression, workplace culture or technology-related. We will discuss the opportunity thoroughly, how it aligns with your career goals, and guide you through the recruitment process, providing expert advice and support from the initial application to the offer.
We are trusted advisors to our clients, acting as an extension of their business.
We genuinely care about our candidates and love helping connect people with great opportunities. If you would like to understand more about the above role, please do get in touch.

Our Values
Humanity – Success – Integrity – Accountability – Curiosity

Diversity – Welcome it. Entrust it. Celebrate it.

Within our business, we have created an environment where anyone from any background can bring their authentic self to work, celebrating our differences whilst working towards a common purpose. We believe this is not just the ethical thing to do; it's the intelligent thing to do. Diversity drives innovation!
The Valrose team enjoys building inclusive cultures and promoting equality for all.

• 2024 - Sourcr Award for Best Agency for ICT, WA
• 2023 - Seek SARA Award Finalist for Outstanding Agency
• 2023 - RCSA Award Finalist for Outstanding Agency
• 2022 - Sourcr Award for Best Agency for Technology, WA
• 2021 - Seek SARA Award Finalist for Excellence in Candidate Engagement

Valrose is a Circle Back Initiative Recruitment Agency – we commit to responding to every applicant.

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