About the Role

Practice Support Coordinator

$75000-85000 + Super | 4-Day Work Week (36 hours)

Monday–Thursday (occasional Tuesday - Friday)

About Us

Resolute is a Veteran Owned & Operated psychiatric service dedicated to improving the mental health of our Defence personnel and Veterans across Australia.

The Role

We are seeking a passionate and enthusiastic Practice Support Coordinator to play a pivotal role in supporting the patient journey and ensuring the smooth operation of our practice. This position is central to preparing practice based documentation, coordinating administration, and acting as 2IC to the Practice Manager.

You'll work closely with the Practice Manager and Chief Medical Officer to ensure a seamless patient pathway, while also supporting operational improvements and stakeholder relationships.

Why Join Resolute?

• 4-day work week (36 hours) – enjoy true work-life balance.

• Hybrid flexibility – work from home available after probation, with flexible start/finish times.

• Travel opportunities – chance to represent Resolute interstate at events and professional engagements.

• Make a difference – work directly with Defence personnel, our Veterans and their families in a role that has demonstrated impact.

• Great team culture – supportive, compassionate, and collaborative.

• Employee Assistance Program (EAP) – because your well-being matters too.

• Competitive salary – starting at $ 75000-85000 + superannuation.

About You

We're looking for an approachable control-freak with initiative who:

• Is motivated by purpose and contributing to the wellbeing of those who serve.

• Is highly organised and adaptable with minimum 2+ years experience in practice administration, DVA based administration or a related field. Knowledge of DVA claims processes and Veteran healthcare pathways highly desirable.

• Holds strong written and verbal communication skills, with the ability to draft and prepare accurate documentation to the highest standard.

• Is confident using CRMs, Microsoft Office Suite (Word, Excel, Outlook), and digital platforms with demonstrated proficiency. Experience with Zoho, Hubspot or Pipedrive highly regarded.

• Has excellent interpersonal skills for building trust with Defence personnel, our Veterans, families, ADF/DVA representatives and medical colleagues.

• Has initiative and adaptability, with the capability to support senior management and act as 2IC to the Practice Manager.

• Holds a Certificate IV in Business Administration, health administration qualification, or equivalent experience.

Application Instructions (Please Read Carefully)

To be considered for this role, you must complete all of the following:

1. Video Application

Record a short video (2–3 minutes) explaining why you want this role and what motivates you to work with those who serve.

Send your video via email to [email protected]

2. Cover Letter

Submit a written cover letter (1 page maximum) that demonstrates your writing ability.

Do not use AI tools (e.g. ChatGPT, Grammarly AI, Jasper, etc.) to generate your cover letter.

Applications that show signs of AI usage will be treated as incomplete and not considered.

Resume

Attach your most recent resume.

National Police Clearance

Provide a valid National Police Clearance, or evidence you have applied for one.

Must have full Australian working rights (Australian citizen, permanent resident, or valid work visa).

Important: Applications without both a video and a cover letter will not be reviewed or contacted.

How to Apply

Email your video, cover letter, and resume to [email protected]