Customer Service Representative – eNurse

Are you a customer service superstar?

Are you looking to join a team dedicated to supporting healthcare professionals?

At eNurse, an Australian owned company with a 15-year proven passion for empowering healthcare professionals with the uniforms, equipment, footwear and accessories they need to perform we are the leading online nursing and healthcare retailer. We pride ourselves on exceptional service, quality products, and a community-driven approach that supports nurses and allied health professionals across the country.

About the Role
We’re looking for a friendly, proactive, and dedicated Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers, helping them with orders, product enquiries, returns, and general support. You’ll represent the caring, compassionate spirit that eNurse is known for.

This role is full-time, onsite at our Tingalpa store and warehouse, with part-time option available for the right candidate.

Key Responsibilities

Reporting to the Operations Manager you will be responsible for the following:

Respond to customer enquiries via phone, email, and live chat with promptness and, professionalism

Process orders, exchanges, and returns efficiently

Provide accurate product and order information to customers

Collaborate with internal teams to resolve customer grievances and feedback

Identify opportunities to improve the customer experience and streamline support processes

Maintain a high standard of communication and record keeping

About You
You’re a people person with strong attention to detail and a genuine desire to help others.

You bring positivity, enthusiasm, and a problem-solving attitude to every interaction.

In addition you possess the below:

Previous experience in customer service (e-commerce or retail experience highly regarded)

Excellent communication and interpersonal skills

Confidence in the operational use of CRM and e-commerce platforms (knowledge of Maropost, Podium and Yotpo is advantageous)

Strong computer and data entry skills

A team-oriented mindset with the ability to work independently

Why You’ll Love Working with Us

Be part of a purpose-driven business that supports Australia’s healthcare heroes

Friendly, supportive team culture

Opportunities for professional growth and training

Staff discounts on eNurse products

How to Apply
Send your CV and Covering letter to Anthony Croker E:[email protected] or reach out for a confidential discussion M: 0407117449.