Location: Capalaba 4159
Hours: 9am - 5pm (Monday to Friday)
Start: ASAP

We are a busy pool service and pool construction company looking for a reliable, capable Office Administrator to join our small tight knit team.

This is not a typical office job – while you’ll be handling general administration (answering the phone, reading emails, invoicing and quoting), you’ll also be the central point of contact in our trade-based environment. Our service technicians are in and out of the office all day, and our shop doubles as a hub for customers popping in for pool supplies. We need someone willing to learn about the industry and pitch in where required.

What You’ll Be Doing:

Day-to-day operations – answering phones, monitoring emails, booking jobs.

Invoicing and quoting – using Xero to manage service billing, send customer quotes and chase payments on overdue accounts

Customer service – both over the phone and on occasion, in person in our store

Supporting the team – coordinating with technicians, tracking jobs, and keeping things running smoothly.

Helping hands – at times you may need to assist the front shop by running a water test (training provided) or carrying a 20kg salt bag out for a customer

Who This Role Would Suit:

You’re tech-savvy enough to use systems like Xero (or willing to learn quickly)

You’re reliable, friendly, and capable

Willing to learn the ins and outs of the pool industry

Good customer service experience (phones are a big part of the day to day)

You’re comfortable in a tradie-style environment – happy to roll up your sleeves and give a hand when heavy equipment is delivered.

Nice to Have:

Previous experience in a trade, retail, or construction-based admin role

Comfortable with basic physical tasks (e.g. lifting stock)

A practical background or interest in how things work – whether it’s fixing stuff, working with your hands, or keeping things organised

A good sense of humour and can handle the shifting seasons (crazy in the summer, calm in the winter)

Who You’ll Be Working With:

You’ll work closely with our experienced shop manager Lianne and a team of service techs (mainly in their 40s). It’s a tight-knit crew where mutual respect, reliability, and a bit of a laugh go a long way.

To Apply:
Send your resume and a quick intro telling us why this job caught your eye and why you'd be a great fit. We're more interested in attitude and reliability than a perfect resume – so if this sounds like your kind of environment, we’d love to hear from you.