Full Time, Continuing Appointment
Professional Employee Level 4 – annual salary in the range of $70,037 – $74,456 pa
Plus 17% superannuation and 6 weeks annual leave
Dual location between Casuarina & Danala (Darwin City) Campus

Provide front-line customer service for Students at Charles Darwin University (CDU)

About the Position
As a Student Advisor, you will provide front-line customer service, responding to enquiries from prospective and current students, their families, and the public and supporting other areas of Student and Academic Services as needed. Your duties will include:

• Provide accurate course information and promote vocational, higher education, and research programs to prospective students and their families.
• Assist prospective students with application, admission, and enrolment to ensure a smooth start at the University.
• Resolve enquiries at first contact using a knowledge base and liaising with staff as needed.
• Respond to enquiries from contractors and visitors, offering directions, referrals, and solutions.
• Support back-office student and academic administration teams with accurate referrals and feedback

About You
To be successful, you will require:

• Strong written communication skills, capable of handling written enquiries and coordinating with other teams on complex cases.
• Excellent verbal communication skills, able to explain complex processes clearly to customers and work effectively with staff.
• Experience working in a customer service team, ideally in the vocational or higher education sector, with a focus on teamwork and achieving shared goals.
• Proven commitment to delivering outstanding customer service to both internal and external clients.
• Knowledge of regulatory requirements in a dual-sector university customer service environment.
• Experience in contact centre improvement initiatives.
• Ability to travel between campus’ as required

Remuneration
Appointment to this role will be at Professional Employee Level 4. The base salary will be in the range of $70,037 – $74,456 per annum. The total remuneration package will be in the range of $81,943 to $87,113 per annum, including 17% superannuation.

What’s in it for you?

• An employer who values your contribution to building a bigger, better and stronger University
• Work with a University committed to changing people’s lives for the better through training, education and research
• Opportunities for professional development, paid study and career progression
• An enviable lifestyle in the spectacular Northern Territory
• 17% superannuation
• Up to six weeks of paid annual leave (dependent on work location)
• Up to 26 weeks of paid parental leave (primary care giver), in addition to government payments (eligibility criteria apply)
• Recognition of prior service with another Australian university / NT Government for Long Service Leave (recognition applied to qualifying period only)
• Ability to negotiate transfer of leave entitlements under the Public Employment (Mobility) Act 1989
• Free on-campus parking in designated areas
• Employee Assistance Program
• Salary Packaging opportunities
• Access to over 5,000 developmental courses via LinkedIn Learning

How to Apply
All applications must be received online via the ‘apply’ button and should include your resume and a cover letter outlining your interest in the role and relevant skills and experience.

For a confidential discussion about the position please contact Renee Flis via email [email protected]

Adjustments can be made throughout the application and selection process, as well as during employment to support applicants and employees with disability. CDU’s Workplace Adjustment Policy and Procedure can be found at https://policies.cdu.edu.au/view-current.php?id=191&version=1. If you would like to discuss adjustments, please contact the People Services Team on 08 8946 7154 or email [email protected].

Diversity and Inclusion
At CDU we actively celebrate our diversity. We innovate, embrace new ideas, and act with courage and kindness. We’re about what we can give to the world rather than what we take, and we believe in the transformative power of education. We work hard to make sure every member of our University community feels they truly belong. Understanding that it is through our focus on our people and leveraging our differences that will make CDU the most connected University in Australia, we are striving to ensure that our culture and our community are inclusive of all our staff, students, and visitors. We are committed to maintaining a culture where everyone feels respected, safe, encouraged to speak up and supported in achieving their professional goals. Applications from First Nations people, women at all levels, culturally and racially marginalised people, people with disability, neurotypical and neuro-diverse people, LGBTQIA+ people, people with family and caring responsibilities and people at all stages of their careers are welcomed.

You make CDU. And we want you to be exactly who you are.

Applications Close: Sunday 16th November 2025