Position overview

• 12-Month Maximum-Term, Full-Time opportunity
• True hybrid working - work from home and our Mitcham office
• $55,031.35 per annum plus 12% superannuation

About us
We're on a mission to create a brighter future, where you can be a change maker at the actual source. We're one of Australia's largest water utilities with over 30% of Victoria's population relying on us for their essential water and sanitation services.

Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you'll be inspired and challenged to grow alongside us.

We're committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management.

The Role
Are you passionate about providing exceptional service and finding sustainable solutions for customers? We are looking for a Service Interactions Consultant to join our dedicated team, focused on resolving customer enquiries related to water and sewerage issues. This is a vital role where you will directly impact our customers' experience by providing accurate and timely support across various channels.

Your key responsibilities

• Handle fault enquiries via inbound and outbound phone calls, email, LiveChat, and SMS.
• Tailor interactions to individual customer needs and ask the right questions to understand, capture, and log fault information correctly.
• Maintain high standards of both written and verbal communication and appropriately manage customer expectations.
• Make smart and timely escalation decisions about issues that pose a risk to safety, property, asset damage, or reputational risk.
• Work effectively with internal customers and stakeholders.

What we're looking for

• A minimum of one year in a customer service/customer facing role, consistently meeting role expectations
• Minimum two years' professional experience with Windows-based computer systems
• Excellent verbal and written communication skills.
• Ability to learn new computer systems quickly and work effectively under pressure.
• Ability to understand technical information,
• Understand and effectively interpret technical information.

To view the full position description, click HERE.

Why Yarra Valley Water?
We celebrate and encourage new thinking at every level. Creating opportunities for you to grow - both professionally, and personally. When you flourish, we all do.

• $55,031.35 annum plus 12% superannuation
• Flexible working arrangements where our people are empowered to design their days with their team. Read our hybrid playbook HERE.
• Free and secure on-site parking with on-site café at our Mitcham office
• 14 weeks paid leave parental leave
• 15 days paid personal leave, which can be used for caring, wellbeing, mental health, menstrual or menopause

To read more about our benefits and culture, read our employee handbook HERE.

Did you know?
Research shows that men apply to jobs when they meet an average of 60% of the criteria, while women and other marginalised people tend to only apply when they meet all of them. So, if you think you have what it takes, but don't necessarily tick every box, please apply or get in touch. We'd love to have a chat and see if you could be a great fit.

How to apply
Applications should include a supporting Cover Letter and Resume.
Closing date: Thursday, 13th November 2025
This position is available for Yarra Valley Water employees and external applicants.

We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with disability, mature age and young job seekers, members of the LGBTIQA+ community and people of all cultural backgrounds. If you need this information in an accessible format or would like to discuss reasonable adjustments during the recruitment process, please call 03 9872 2542 or email [email protected]. If you need any help with the application process or would like to discuss the recruitment process, please contact us via email [email protected].

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.