Key Responsibilities:

1 . Network Planning

Manage parcel-delivery site grid assignments; evaluate grid difficulty and complexity.

Analyse regional service-timeliness (SLA) performance and identify improvement opportunities.

Oversee dispatch-fee (delivery-fee) management and cost control mechanisms.

2 . Vendor & CSP Management

Conduct business-analysis on CSPs (carrier service providers); develop company policies for site & CSP management and ensure implementation.

Establish and manage performance metrics, compliance checks, and governance for CSPs in line with network strategy.

3 . Network Expansion & Onboarding

Drive new-region deployment; manage route-code changes, and define evaluation standards for vendor onboarding.

Determine whether a vendor qualifies as a formal network supplier; set requirements for CSP onboarding and site selection.

4 . Operational Process Design & Execution

Define and document end-to-end operation workflows: site operations (DS sites), customs clearance hand-offs, CSP hand-offs, exception-handling (loss, damage, special-scenarios).

Set up reporting mechanisms for hand-off discrepancies and operational anomalies; drive corrective action and continuous improvement.

Candidate Requirements:

Proficient in office software (Excel, PowerPoint, workflow/diagram tools) and operational systems; strong data-analysis skills, able to present findings via tables/charts and diagnose issues clearly.

Prior experience in logistics, express delivery, or network operations is preferred.

Strong sense of responsibility, high resilience under pressure, excellent communication and coordination skills, and proven ability to drive initiatives across departments and vendors.

Analytical thinker, process-oriented, able to view network operations from a system-level perspective.

Bachelor's degree or above; background in supply-chain, logistics, transport, operations management preferred.

Strong verbal and written communication in both English and Mandarin.