Employment Term: Full-time maximum term until 30 June 2026

Location: Chermside

Remuneration: $88,090.08 + Super + NFP salary packaging of up to $15,900 and $2,650 for meals and entertainment

Make a meaningful difference with UnitingCare

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

An integral part of our team, as an Intake Worker, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Let’s make a meaningful difference, together.

Your part in our UnitingCare team

We are currently seeking to appoint a motivated individual to join the National Debt Helpline as an Intake Worker. This position will be based in Chermside, on a fixed-term contract ending 30 June 2026.

As an Intake Worker, you will be responsible for handling a high volume of inbound calls and actioning outbound calls. You will be the first point of client/agency contact and will refer clients through a client centred, trauma informed approach to numerous community-based services including Financial Counsellors to support the individual needs presented by the client.

Throughout the triage and assessment process the Intake Worker will actively listen to ask questions and provide accurate information to determine how best to serve the client including the client’s capacity to self-help.

What makes a difference for us?

Experience in using a client management system

Ability to work within a fast-paced call centre environment

Ability to quickly assess and prioritise client needs and refer to appropriate services

Have a polite and helpful disposition

Previous customer service experience is highly preferred

Proficient in the use of computers and systems

Ability to complete prompt, accurate data base entries and case notes

High attention to detail

Willingness to learn and take on coaching and feedback

Certificate IV in Community Services or related field and/or Certificate IV in Telephone Counselling Services is highly desirable

Positive Blue Card

What makes a difference for you?

Flexible work arrangements to support work-life balance

NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunities to challenge yourself, grow and make a meaningful difference

A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

provide welcoming, safe and nurturing services for children

implement measures to prevent child abuse and neglect within our services

appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.