HDR Program Support Officer
James Cook University
Posted 4 days ago
- Support research excellence and student success
- Make a real impact by supporting research that contributes to innovation, knowledge, and student success in the Tropics.
- Join a purpose-driven university committed to sustainability, Indigenous engagement, and improving outcomes for regional and remote communities.
- Full-time (36.25 hours/week), 12 month fixed term to contract to 3 November 2026
- Based in Townsville
- $76,633 - $86,920 + 17% super
At James Cook University (JCU), we are committed to creating a brighter future for life in the Tropics. Join our Graduate Research School as a HDR Program Support Officer and play a key role in supporting Higher Degree by Research (HDR) students and academic supervisors.
What you’ll do:
As the HDR Program Support Officer, you will:
- Provide end-to-end administrative support for HDR candidature, including admissions, enrolments, milestones, and completions.
- Ensure compliance with university and regulatory requirements.
- Coordinate milestone tracking and maintain accurate records.
- Support HDR-related committees and boards.
- Deliver high-quality customer service to HDR candidates and supervisors.
- Collaborate with internal stakeholders to improve HDR administrative processes.
What you’ll bring:
- Qualifications and/or experience relevant to HEWL 5 classification.
- Knowledge of HDR candidature management processes and university policy compliance.
- Strong communication and interpersonal skills, with the ability to work with diverse stakeholders.
- High-level organisational and time management skills, with the ability to prioritise competing deadlines.
- Experience in providing customer service and resolving complex enquiries.
- Proficiency in Microsoft Office and other administrative systems.
Why JCU?
JCU offers a culturally rich and diverse working environment with a strong commitment to sustainability, equity, and excellence. We provide:
- 5 weeks annual leave + leave loading
- Flexible working arrangements
- Up to 6 months paid parental leave
- Salary packaging options
- Staff study assistance and paid study leave
- Fitness Passport and health insurance discounts
- Free Employee Assistance Program (coaching & counselling)
- Ongoing professional development opportunities
How to Apply:
Click the ‘Apply’ button or visit the JCU Careers Page and follow these steps:
- Complete the online application form
- Upload your current resume
- Upload a cover letter outlining your experience and how your skills align with the role
Applications close: 13 November 2025
For more information, please contact Gabby Ryan via email - [email protected]
About James Cook University
One of the world's leading institutions focusing on the tropics, Australia's James Cook University is surrounded by the spectacular ecosystems of the rainforests of the Wet tropics, the dry savannahs, and the iconic Great Barrier Reef. The organisation's unique location enables students from Australia and overseas to study in a diverse physical environment unparalleled by any university in the world. Ranked in the top four percent of the world's tertiary institutions by the respected Academic Ranking of World Universities produced by the Shanghai Jiao Tong University, James Cook University is dedicated to creating a brighter future for life in the tropics world-wide, through graduates and discoveries that make a difference. Source: this is an extract from the company's own website
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