Improve Aboriginal outcomes through community housing

Attractive salary and access to salary packaging

Based in Parramatta, within walking distance of public transport

Birribee Housing is an Aboriginal community housing provider owned by the NSW Aboriginal Land Council. A community-driven organisation it is committed to providing safe, secure, and culturally appropriate housing for Aboriginal people to practice self-determination and meet their social, cultural and economic needs.

Yilabara is a wholly Aboriginal-owned not-for-profit organisation that supports businesses to meet their corporate social responsibility objectives. We are proud to be assisting Birribee to recruit to the position of Tenancy Officer.

Birribee Housing offers staff

Competitive salary depending on skills and experience in accordance with the Social, Community, Home Care and Disability Services Award

Access to salary packaging

Focus on Health and Well Being with flexible working conditions and quarterly wellbeing days

Opportunities for professional development and training

Access to free, confidential employee assistance program (EAP).

About the Opportunity

Permanent ongoing role

Full-time work week (38 hours)

Based in Parramatta, NSW

The Tenancy Officer will be a strong communicator with a commitment to delivering excellent customer and culturally safe services to Aboriginal people. You have demonstrated experience in all aspects of social housing tenancy management. You understand the challenges faced by people needing housing assistance and have a good knowledge of local supports – and referral pathways - available for those who are unable to be serviced by your new employer.

You will thrive in a start-up environment with a significant workload, be strongly committed to working as a member of a team while being self-motivated and able to work independently. Applying your excellent organisational skills is a strong feature of your approach to work. You easily adapt to new contexts and have a strong commitment to social justice principles. This is a fulltime permanent position that is based in our Parramatta office.

Key areas of responsibility include:

Managing inquiries

Conducting fair and transparent property allocations against published eligibility criteria

Undertaking rent calculations, rent and water collection, and arrears recovery in accordance with policies, procedures and targets

Managing tenancies including conducting property inspections, producing condition reports, tenancy sing ups and entry procedures, lease and rent reviews etc

Reporting maintenance requests and requirements

Managing and reporting complaints and compliance issues

Complying with quality and accountability requirements

Providing advice and referring tenants and those ineligible for your employer’s services to other supports

Representing your employer in the NSW Civil and Administrative Tribunal, where required.

Travel within the service delivery area is essential to facilitate tenancy management activities, and engagement with partner organisations including local support services.

About you

You will meet the following Essential Criteria

Aboriginality – your employer considers Aboriginality a genuine occupational qualification for the role in accordance with the Anti-Discrimination Act (s.14(d)).

Empathy towards the challenges faced by people needing housing assistance. Knowledge and understanding of the cultural practices, values and issues that currently affect Aboriginal peoples in NSW.

Experience in social housing tenancy management with sound understanding of the NSW Residential Tenancies Act, 2010.

Well-developed, culturally competent communication, relationship management and interpersonal skills including a demonstrated ability to influence, persuade and negotiate.

Capability and experience using Microsoft Office applications and a property management data system.

Demonstrated ability to work under pressure and plan personal workloads effectively.

Relevant post-school qualifications or equivalent experience.

You will also need

A valid National Police Check (less than six (6) months old)

Satisfactory National Police and Working with Children Checks

A current driver’s licence valid in the state of NSW

Willingness to be office-based up to five (5) days per week

How to Apply

Please upload your current resume and a cover letter addressing the essential criteria stated that demonstrates how you meet the role requirements. Applicants not addressing the essential criteria may not be considered. For further information about the role, please contact Alix Goodwin, Business Development Manager at [email protected].

Applications are to be received by 11.59pm on 13 November 2025. Applications will be progressively reviewed prior to the closing date.