About FES Group

For over 27 years, Flood Emergency Services (FES Group) has been a trusted leader in flood restoration across Australia. We deliver fast, reliable, and affordable building restoration services to homes and businesses, operating 24/7/365 with rapid response times of 60–90 minutes.

Our IICRC-qualified technicians and project managers ensure every job is completed to the highest safety and compliance standards. Our mission is simple: to provide rapid, reliable, and compassionate flood emergency response services that protect lives, minimise damage, and help communities recover.

As we continue to scale nationally, we’re looking for passionate sales professionals to join us in this exciting growth phase.

The Opportunity

We’re seeking an experienced and passionate Sales Associate to join our Melbourne office, reporting directly to the Sales Manager. You’ll handle inbound enquiries, qualify leads, close deals, and ensure a seamless handover to our service delivery teams. This is a full-time, in-office role focused on building trust and delivering fast, effective outcomes for our clients.

Experience in our industry is not required—full training will be provided.

About You

Mandatory Requirements

You have full Australian working rights

You have 5+ years of proven experience as an inbound Sales professional (phone-based)

You can empathise with callers who have just been impacted by a flood

You can follow a process to qualify opportunities based on value and risk

You can follow a process to support callers through providing key job information and accepting job terms

You can capture information in a consistent format

You can process rapid job hand-overs to service delivery teams

You have strong communication, interpersonal and negotiation skills

You can prioritise tasks effectively

You are resilient when dealing with a large call volume when demand is high

You are tech-savvy and can use a variety of cloud-based tools

Ideal Candidate Profile

10+ years proven experience as an inbound Sales professional (phone-based)

Experience selling time & materials-based services

Experience in restoration, trade, or insurance sectors

Experience in B2B and B2C sales

Experience proactively identifying and delivering on continuous improvement initiatives during any downtime

Responsibilities

Achieve agreed sales KPIs (qualification and conversion)

Achieve data capture KPIs (quality)

Achieve job hand-over KPIs (speed)

Achieve client satisfaction KPIs (sentiment)

Perks

Above industry-standard base + generous commission

Full training provided

All sales are inbound with no prospecting required

Lucrative commission structure

Rapidly growing business that welcomes the input of all staff in shaping future direction

Opportunities for additional on-call hours to increase annual take-home pay

Recruitment Agencies

Recruitment agencies need not contact us in relation to this role