Position: ICT Account Manager

Company: PAY.COM.AU PTY LTD

Address: 207/28 Riddell Parade, Elsternwick, Victoria 3185

Working hours: Full-time

Salary: $77,000 - $ 87,000 per annum

The Company

Pay.com.au Pty Ltd is an Australian-based financial technology company dedicated to transforming the way businesses manage their payments. Pay.com.au Pty Ltd has rapidly become a pivotal player in the Australian financial technology landscape, processing millions in payments and assisting thousands of business owners in earning rewards from expenses that previously offered no benefits.

The platform addresses common challenges faced by businesses, such as suppliers not accepting credit cards or large expenses like ATO bills and rent exceeding credit card limits, which often result in payments being made via bank transfer without any rewards. Pay.com.au Pty Ltd offers an end-to-end payments and rewards solution tailored to the needs of business owners, enabling them to earn rewards on all their expenses.

The core mission of pay.com.au Pty Ltd is to develop innovative technology that empowers Australian business owners to make their payments more rewarding. The platform offers a seamless payment experience, allowing businesses to save multiple credit cards and bank accounts in a digital wallet, providing control over payment methods.

As the company continues to expand, Pay.com.au Pty Ltd is seeking a qualified ICT Account Manager to join their team. This opportunity is ideal for driven and inspired individuals eager to create a meaningful impact within a dynamic and innovative environment.

Job Description

As an ICT Account Manager, you will be responsible for a variety of tasks including but not limited to:

Actively research and generate target client lists using online databases, industry directories, referrals, and CRM insights to identify potential business clients suitable for the pay.com.au platform.

Maintain up-to-date knowledge of pay.com.au platform features, upgrades, and competitor offerings to position the company strategically in a fast-evolving fintech and payments market.

Act as a platform expert guide clients through all features of the pay.com.au system to ensure smooth onboarding, active usage, and long-term success.

Proactively identify upsell and cross-sell opportunities, such as premium platform upgrades or value-added services, that enhance client outcomes.

Educate clients on the PayReward points including how they can be utilised and the benefits they offer and assisting clients in strategically using their PayReward points for maximum value.

Prepares cost–benefit analyses, negotiates plan pricing and terms based on client needs, and facilitates contract completion, accurately recording all agreements and onboarding details.

Coordinates end-to-end client onboarding, including account setup, platform training, integration support, and activation of new features or services as required.

Provides regular performance reports, pipeline updates, and client feedback to management, highlighting trends, platform adoption, and areas for product development.

Maintain accurate sales records, pipeline updates, and expense reports to support internal forecasting and performance tracking.

Maintains close post-sale relationships, conducts regular check-ins to assess platform satisfaction, and resolves any technical or service-related issues promptly to ensure ongoing success.

Provide feedback to the product and leadership teams based on client input to continuously improve our offering.

Qualifications

Bachelor’s degree or higher qualification.

Minimum 1 year of relevant experience.

Ability to work independently and as part of a team, demonstrating excellent communication and interpersonal skills.

Attention to details and precision in all aspects of work.

Only shortlisted eligible candidates will be contacted.