SWOP, Australia's leading resale destination for curated vintage, modern and luxury second-hand fashion, is seeking a talented Assistant Store Manager for our Darlinghurst, Sydney location.

This is a unique opportunity to make an impact at the forefront of the fashion circular economy, and play a key role in SWOP’s exponential growth while also advocating our core values of sustainability, responsibility and transparency.

The ideal candidate will have an established track record of success in fast-paced fashion/apparel retail management. You’ll possess strong business and people-management skills and a passion for sustainability, driven to make a difference in your work.

Key to success in this role will be a love of fashion and inherent appreciation of the brands, trends, and key pieces beloved by our community, and an approachable and clear communication style to introduce SWOP and our ethos to an ever-growing audience.

About the Role

The Assistant Store Manager will support the Store Manager to ensure the store runs smoothly from end-to-end, and will be able to work both creatively and strategically to continuously improve the experience for SWOP’s customers and staff. Specific responsibilities include the following:

Customer service excellence: leading by example, you’ll prioritise the customer experience at every interaction and introduce the customer voice into all decision-making.

Buying expertise: you'll receive in-depth training on SWOP's buying guidelines, and play a pivotal role in ensuring the store maintains the highest quality product assortment.

Staff training and development: identify opportunities to mentor staff and uplevel the team’s skillset to achieve their maximum potential.

Support eCommerce sales and styling: you’ll help to produce store-related social media content, and support online sales fulfilment quickly and accurately to deliver a truly omnichannel offering for customers.

Customer relationship management: utilising SWOP’s extensive digital tools, you’ll deepen relationships with SWOP’s most loyal buyers and sellers.

Values-driven leadership: you’ll execute your leadership agenda through the lens of SWOP’s core values, ensuring all decisions are aligned with our culture of quality, inclusivity, integrity and connectivity.

Sales growth and profitability: with a keen eye for numbers and deep understanding of retail KPIs, you’ll know what levers to pull to meet (or exceed!) growth targets.

The Benefits we offer at SWOP

Employee wellbeing is paramount at SWOP. We’ve designed our benefits package to ensure that all team members are given the support and opportunities they need to thrive, and reward their accomplishments accordingly. These are just some of the reasons we were ranked #10 on the Australian Financial Reviews’s Best Places to Work in Retail list in 2024.

Competitive salary

Comprehensive performance incentive structure (up to 10% salary target), with bonuses paid throughout the year and at year-end

Roster flexibility, with the opportunity to work a compressed schedule (4.5 days/week)

Weekly payroll payments

Employee discount and first access to SWOP’s incredible inventory

Access to free mental health support and therapy services for you and your family members via Sonder

Paid parental leave

Funding for learning and development opportunities

About SWOP

Since its founding in 2013 in West End, Meanjin/Brisbane, SWOP has reimagined the possibilities for the second-hand shopping experience, offering a curated selection of high-quality vintage, modern and designer pieces sourced directly from our community.

Now the leading resale platform in Australia, with a growing number of stores and expansive eCommerce offering, SWOP is beloved by shoppers seeking an antidote to disposable consumption. SWOP is committed to making the circular economy for fashion more accessible, led by the guiding principle that our clothing should be more valuable to each of us. Visit us online at swop.net.au to learn more.