About the Role

We are seeking a professional and welcoming Receptionist to be the first point of contact for families, visitors, and internal staff. This role is central to ensuring smooth day-to-day operations by greeting visitors, supporting the arranging staff, and providing administrative assistance.

The ideal candidate will be approachable, organised, and confident managing multiple tasks while maintaining a calm and professional manner. On-the-job training and a tailored induction plan will be provided.

Key Responsibilities

• Greet families and visitors warmly, providing a professional first impression.
• Assist visitors dropping off items
• Ensure families are supported when arranging staff are occupied or in meetings.
• Provide someone at the front desk when the doors open to the public.

• Take accurate notes and messages for staff, ensuring timely follow-up.
• Email and coordinate with internal staff to set up first calls in Encompass.
• Support arranging staff by reducing interruptions during family meetings.
• Manage incoming internal phone calls (calls are routed externally to the national call centre for families).
• Maintain organisation of arrangement packages and other presentation materials.

• Work with a network of colleagues to find answers when needed.
• Build strong relationships within the team to provide additional support over time.
• Liaise with key contacts identified during induction for guidance.

• Handle ad hoc tasks as required to support the smooth running of the office.
• Represent the organisation professionally to help retain families and build trust.

• Front Desk & Visitor Support
• Administrative Support
• Team Collaboration
• Other Duties

Requirements

• Previous experience in reception, administration, or customer service is an advantage;
• Excellent interpersonal and communication skills;
• Basic computer skills and confidence with desk phone systems;
• Ability to multitask, stay organised, and remain calm under pressure;
• Professional, empathetic, and approachable manner; and
• Flexibility to adapt to varying visitor volumes (from none to several per day).

What We Offer

• Full-time position, Monday–Friday, 8:30am–5:00pm (some flexibility, 9:00am–4:00pm possible);
• On-the-job training;
• Uniform provided;
• Supportive team environment with key contacts for guidance; and
• Opportunity to make a meaningful impact by supporting families and colleagues.

How to Apply

For more information or a confidential discussion please call Elise Muscat at u&u on 02 8825 6600 or email [email protected] quoting reference number 43160.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via [email protected] or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.

Please submit your resume in Word format only.