We are seeking motivated and detail-oriented APS5 Internal Review Officers to join a dedicated team in Robina, Brisbane CBD, Logan, Ipswich Chermside or Townsville on a 12-month labour hire contract. This role involves undertaking reviews of decisions regarding funding and access approvals, ensuring that fair and transparent outcomes are achieved.

Working under limited supervision, you will manage a caseload of review requests, applying relevant legislation, policies, and guidelines to deliver timely and high-quality decisions.

The role ensures fairness and integrity in decision-making by guiding individuals through the review process, upholding their rights, contributing to continuous improvement, and ensuring compliance with legal and procedural frameworks.

Key Responsibilities

• Liaise with participants/applicants to gather information about review requests.
• Communicate decisions, review outcomes, and appeal processes clearly and sensitively.
• Prepare evidence-based recommendations and decisions aligned with legislative and policy requirements.
• Manage and prioritise a caseload of internal reviews to meet timeframes.
• Contribute to quality improvement activities that enhance service delivery and efficiency.

To be considered you will demonstrate

• Sound understanding of disability services frameworks, policies, and rights.
• Strong analytical and decision-making skills with the ability to assess evidence and make fair determinations.
• Excellent written and verbal communication skills, with the ability to engage respectfully with people from diverse backgrounds.
• Awareness of issues affecting people with disabilities and sensitivity in supporting their needs.

Desirable:

• Qualifications in law, social work, psychology, disability studies, or a related field.
• Relevant certifications in disability services, case management, or legal studies.
• Previous experience in the disability or social services sector, particularly in case management, advocacy, or decision-making roles.

As this role is with an Australian Federal Government Department, applicants are required to be Australian Citizens to be considered.

This role is Monday - Friday, 8.30am - 4.30pm and offering $55.24 per hour + super. Hybrid flex up to 2 days WFH per week is available following training.
Click Apply Now to submit your application today! Interviews will commence immediately.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.