Client Service Consultant – Holiday Concepts | Cremorne (close to Richmond Station)

(Full-time & Part-time Opportunities Available)

Are you a confident communicator who loves helping people and getting things done?
Join a friendly, professional team that values clear communication, teamwork, and initiative — all just a few minutes’ walk from Richmond Station.

At Holiday Concepts, we help our members get the most out of their holiday ownership. Every day brings new conversations — some straightforward, others more complex — and your role is to make sure every member feels heard, supported, and well looked after.

We’re looking for Client Service Consultants who are proactive, approachable, and not afraid to speak up — whether to ask for help or to offer support to a teammate. You’ll thrive in a dynamic environment where no two days are the same and where genuine customer service comes first.

💬 We also have an opportunity for a bilingual Client Service Consultant fluent in Mandarin and Cantonese (spoken, written, and read) to assist our valued members in their preferred language.

This is not a travel agent position — it’s a customer service role with a mix of service, reservations, and light value-add sales. Think: “Would you like fries with that?” — friendly, helpful, and never pushy.

What you’ll do

Provide professional, friendly service to members via phone and email.

Handle booking requests, changes, and account enquiries efficiently and accurately.

Recommend and promote additional member options — such as bonus weeks, rentals, or upgrades — where they genuinely enhance the member’s experience.

Build rapport by understanding each member’s needs and tailoring solutions.

Maintain accurate records and meet team and individual goals for service and satisfaction.

Stay engaged and proactive — whether helping teammates, following up on tasks, or taking initiative during quieter periods.

What you’ll bring

Excellent written and verbal communication skills.

A confident, professional phone manner.

The ability to handle a range of customer interactions with patience and care.

A proactive, “can-do” attitude and willingness to both learn and assist others.

Experience in customer service, reservations, or contact centre environments (advantageous).

(For the bilingual role): Fluency in Mandarin and Cantonese, including written communication.

What’s on offer

Full-time and part-time positions available.

Cremorne location – just a short walk from Richmond Station, surrounded by great cafés and local amenities.

Employee Benefits Program to reward and support our team.

A supportive, collaborative work culture where your communication and initiative are valued.

The satisfaction of helping members make the most of their holidays and memberships.

If you’re ready to bring your communication skills, enthusiasm, and customer focus to a team that genuinely values what you do — we’d love to hear from you.

👉 Apply today or visit www.holidayconcepts.com.au/careers to learn more about joining the Holiday Concepts team in Cremorne.