Your new role:

Join the Specialist Outpatient Department and provide high-level administrative support that helps our clinicians deliver exceptional patient care. You'll be the first point of contact for patients and staff, coordinating appointments and ensuring every interaction reflects Metro South Health's ICARE² values.

Key responsibilities include:

• Managing patient bookings, cancellations, and clinic coordination across multiple campuses.
• Delivering excellent customer service in person, over the phone, and via email.
• Maintaining accurate patient records and performing billing or reporting functions as required.
• Prioritising tasks and deadlines in a fast-paced clinical environment.
• Supporting the Outpatients team by identifying opportunities to enhance service delivery.

About you:

We're looking for a proactive and compassionate team player who thrives in a dynamic healthcare environment. You'll demonstrate a commitment to quality service, patient safety, and collaboration.

You will bring:

• Proven administrative experience in a busy, customer-focused environment.
• Excellent interpersonal, written, and verbal communication skills.
• Strong computer literacy and high data accuracy across multiple systems.
• Sound organisational and problem-solving skills with the ability to manage competing priorities.
• A positive, respectful approach when working with diverse teams and clients.

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

Redland Hospital is the major health centre for adults and children in the Redlands and Brisbane's southern bayside suburbs. We provide a range of services including emergency care, primary health and minor injury care, acute and subacute medicine, general surgery, maternity and paediatric, mental specialist outpatient and mental health care.

It's an exciting time as our Redlands Coast community grows bringing a diverse range of patients & an opportunity to make a real difference in the community. With more beds, new and expanding services the Redland Hospital expansion provides a range of opportunities to pursue and build a long-term career, enjoy a supportive work environment, professional growth opportunities, and a vibrant community!

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.