About us:

Is a 305-bed facility and is the main referral hospital for Central Queensland, now providing integrated cancer care services in Central Queensland in the newly established building boasting state of the art medical equipment.

The other primary hospitals within the health service are Gladstone, Emerald, Yeppoon and Biloela together with many smaller rural units transfer patients through to Rockhampton for specialist care and investigation.

Emergency Department | Instagram

About the role:

The Emergency Department (ED) Administration Officer provides and maintains a highly responsive and effective administrative support and customer service function to the 24-hour Emergency Department. The Emergency Department Administration Officer contributes to patient safety and patient flow by performing a skilled reception and customer service role to patients and visitors attending the Emergency Department, as well as providing an admission, discharge and administrative support function to assist nursing, medical and allied health staff in the department whilst maintaining confidentiality, professionalism, emotional resilience, attention to detail and a data quality focus.

About you:

• Exercise judgement and initiative to resolve immediate problems in situations where precedents have not been established and procedures have not been defined, ensuring a satisfactory outcome is achieved.
• Proficiency in the application of computerised information systems and applications.
• Proven ability to act as an effective member of a multi-disciplinary team in a highly dynamic environment to deliver high quality services to clients.
• Demonstrated understanding of privacy and confidentiality principles and how these apply to the role of the Emergency Department Administration Officer role.
• Well-developed communication skills with the ability to interact professionally and sensitively with all levels of staff, patients and the general public.
• Ability to respond effectively and immediately in emergency situations by following internal procedures and protocols.

What we offer:

Total remuneration value of up to $68,359 p.a. is comprised of:

• An hourly rate between $38.81 - $43.16 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact [email protected]
2. Quote the Job Ad Reference (JAR) RK5J668246

Applications close: Wednesday, 12 November 2025

#Rockhampton