Please note: If you wish to apply for our role, please be sure to follow the detailed instructions at the bottom of this ad or your application may not proceed.

Your New Role: Make Doing Business with Us Effortless

As our new Customer Care Executive, you won’t just be answering phones, you’ll become the glue that holds our business together. Your purpose is to provide a world class customer service experience by giving answers with speed and accuracy, and ensuring every client interaction is seamless.

If you’re a proactive problem-solver who thrives on ownership, wants to make a tangible impact and gets a thrill from a perfectly processed order, we’d love to hear from you.

Advanta: Australian leaders in tailored seating solutions

Advanta is a private, Australian-owned firm specialising in sophisticated and elegant tailored commercial seating solutions that help transform spaces into beautiful places. We’ve been proudly operating since 1984, with decades of experience in delivering high-quality seating solutions.

Our seating is used everywhere across the nation in everything from large or small corporate offices and CEO boardrooms to training and conference facilities, retail outlet mass seating areas and even healthcare facilities.

Strong demand means we’re looking for our next energetic, highly organised individual to join our customer service team.

What You'll Be Doing

Be the Go-To Expert: Field inbound calls and emails, process orders, generate quotes, and resolve issues from simple delivery inquiries to complex issue resolution.

Own the Solution: Take full ownership of client cases routed to you. You are the mini project manager for every issue, seeing it through from start to finish with minimal cycle time.

Drive Accuracy & Efficiency: Create and close cases in our CRM in real-time, generate acknowledgements, and ensure every client contact is documented flawlessly.

Collaborate to Win: Work closely with internal Stakeholders and tap into Subject Matter Experts (SMEs) to find answers, all while maintaining ownership of your cases.

Keys to Your Success

We’re looking for someone who is empowered by responsibility and measures themselves by results.

You minimise case cycle times without sacrificing quality.

You produce error-free work and maintain meticulous records.

You build productive, conflict-free relationships with your team and management.

You know when to escalate complex client needs to the right internal partner.

You are punctual, professional, and a proud ambassador of our values and for our company.

You're a Great Fit If You Have

A minimum of 3 years’ experience in customer service, admin or inside sales.

A knack for mastering processes and a drive to make them more efficient.

Superb communication skills—both written and verbal.

Impeccable attention to detail and a sense of urgency.

Proficiency with CRM software and a comfort with technology.

A collaborative spirit and a solutions-oriented mindset.

Ready to Become Our Customer Care Executive?

If we still have your attention, here’s how to apply

Prepare a cover letter that demonstrates you’ve read this job description. It should highlight how your experience is applicable. If you specifically have experience in the commercial furniture industry, please be sure to highlight this in your cover letter. GENERIC COVER LETTERS will be discarded and not considered.

Include your resume and ensure it has your proper contact information.

Complete the survey questions via the Seek application process.

Submit and complete these items via the Seek application process only, no phone calls, please!

A new and exciting career is waiting for you!