The Role

We’re looking for a Customer Service Representative to join our after-hours team. This is a full-time, work-from-home position where you’ll handle inbound calls for a variety of industries — predominately accommodation Guest Services and property management along with other service-based clients who rely on OPUS to manage their after-hours support.

This role is based on fixed evening shifts (typically between 3 PM – 11 PM or 4 PM – 12 AM, Monday to Friday) with your employment contract covering our 24/7 operation. Working Public holidays — including Christmas Day — are requirements when they align with your rostered hours.

As a small business\team, we pride ourselves on working closely together — everyone’s contribution truly matters here. This is not a stepping-stone job — we’re looking for someone who wants to grow roots, make this their forever home, and become part of the OPUS family long term.

What You’ll Do

Answer incoming calls and deliver professional, empathetic customer service

Gather and record accurate information using OPUS systems

Follow both client-specific and internal procedures

Communicate via email and SMS where required

Maintain accuracy, quality, and efficiency targets

Support your Team Leader and colleagues when needed

Contribute to a positive, supportive team culture

You’ll Bring

Proven customer service and troubleshooting experience (ideally minimum 12 months in an inbound contact centre environment)

A calm, confident phone manner and strong attention to detail

Excellent computer and data entry skills

Reliable, high-speed internet connection (minimum 25 Mbps down / 5 Mbps up, must be stable)

A quiet, distraction-free workspace suitable for professional calls

Why Join Us

Work from home — no commute, no dress code, just professionalism

All computer equipment supplied by OPUS

Training and ongoing support to set you up for success

Supportive small-team environment with experienced leadership

A place to belong long-term — our team think of OPUS as home

❤️ Your pet will love you for it — more time at home, more cuddles between calls

Performance Focus

You’ll be supported and measured on:

Call handling efficiency and accuracy

Schedule adherence

Call quality and professionalism

Team contribution and reliability

If you’re looking for more than just another call centre job — somewhere you can make an impact, grow, and feel genuinely valued — we’d love to hear from you.