Debt Collections Officer (Skip Tracer) | Financial Services

Location: Sydney NSW (Chatswood) Salary: $75,000 - $90,000 + Super (Negotiable based on experience) Hours: 8:30 AM - 5:00 PM Work Model: Hybrid option available after initial training period.

Join a Team That Values People Over KPIs!

Are you ready to advance your collections career with a company that offers real stability and a genuinely positive work culture?

Our client, a highly reputable financial services firm in Chatswood, specialises in Commercial Collections within business finance, insurance and investments. They are looking for an experienced Debt Collections Officer to join their high-performing, yet relaxed, team. If you seek professional growth and a supportive, no-KPI environment, this is your next move.

What's On Offer?

Competitive Salary Package: Generous base salary with superannuation.

Positive Culture: A collaborative, down-to-earth team environment that values initiative, teamwork, and genuine customer care-not just metrics.

Stability & Growth: Fantastic opportunity for long-term career progression and development support.

Hybrid Work: Enjoy flexibility after your first week of training.

Your New Role

As a Debt Collections Officer, you will be responsible for managing a portfolio of overdue commercial accounts. A core function of this role will be skip tracing to locate customers, ensuring you can maintain a professional and empathetic approach while arranging payment solutions.

Key Responsibilities:

Proactively contact customers regarding overdue accounts and expertly negotiate sustainable repayment arrangements.

Manage a high volume of inbound and outbound collections calls with professionalism.

Conduct skip tracing efficiently to locate customers and gather accurate contact information.

Maintain accurate and detailed records of all communications in the database.

Provide exceptional customer service and maintain positive client relationships throughout the collections process.

About You

The ideal candidate will have a well-established background in debt collection and skip tracing within a financial services environment.

You will possess:

Proven experience in debt collection, specifically with skip tracing tools and techniques.

Strong communication, negotiation, and problem-solving skills.

Confidence in using collections databases and skip tracing resources.

High attention to detail and excellent organisational skills.

A positive and resilient attitude with a clear desire to grow within the company.

Ready to Apply?

If you're ready to take the next step in your already well established collections career and join a company that genuinely supports your development, we'd love to hear from you!

Please email your CV directly to [email protected].

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.