About the role

Managed Waste Service, a leading provider of waste management services, is seeking a motivated and customer-focused Customer Service Officer to join our team in Pitt Town, NSW. As a full-time member of our team, you will be responsible for delivering exceptional service and support to our valued clients.

What you'll be doing

Handling inbound customer calls and enquiries with professionalism

Providing accurate information and guidance on our waste management services

Logging and resolving customer complaints and issues in a timely manner

Updating customer accounts and maintaining detailed records

Contributing to the continuous improvement of our customer service processes

Collaborating with other teams to ensure a seamless customer experience

What we're looking for

Proven customer service experience

Strong communication and interpersonal skills, with the ability to liaise with customers from diverse backgrounds

Excellent problem-solving and critical thinking skills to handle complex inquiries

Proficiency in using customer relationship management (CRM) systems and other relevant software

A commitment to providing exceptional customer service and a genuine desire to help others

Knowledge of the waste management industry or a willingness to learn

About us

Managed Waste Service is a leading provider of waste management solutions for businesses and organisations across Greater Sydney, Blue Mountains and the Central West NSW. With a strong focus on sustainability and customer satisfaction, we have been helping our clients responsibly dispose of their waste for over five years. Our team is dedicated to delivering innovative and environmentally-friendly waste management services, and we take pride in our reputation for excellence.

If you're ready to join a dynamic and forward-thinking organisation and contribute to our mission of creating a cleaner, greener future, we encourage you to apply now.