Your new company

A leading provider of integrated services across Australia and New Zealand is seeking Customer Service Consultants to join their National Customer Contact Centre (NCCC). This organisation partners with clients to design, build, and maintain infrastructure, assets, and facilities across a range of sectors.

Your new role

As a Customer Service Officer, you will be the first point of contact for customers, delivering exceptional service across multiple channels including phone and email. You'll play a key role in meeting contractual obligations and KPIs, while contributing to the success of the broader business.

• Respond to customer enquiries via phone and email
• Log and manage service requests using CRM systems
• Meet KPIs and service level agreements
• Collaborate with internal teams to resolve issues
• Maintain accurate records and documentation

What you'll need to succeed

• Previous experience in a contact centre or customer service role, ideally within facilities management or utilities
• Familiarity with contact centre telephony systems and CRM platforms (preferred)
• Strong proficiency in Microsoft Office Suite (Outlook, Excel, etc.)
• Excellent communication skills and a strong customer service ethic
• Ability to work across a 24/7 rotating shift roster, including evenings, weekends, and overnight shifts

What you'll get in return

• 60k + super + penalty rates for evenings, weekends, and overnight shifts
• Hybrid Working (1 Day in office per Week)
• Free Onsite Parking
• Career development and progression opportunities within a nationally recognised organisation
• Supportive team culture with ongoing training and mentoring

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.