Company description:

Department of Communities and Justice

Job description:

Client Services Officer - Parkes

Location: Parkes. Role includes travel to Local Courts within the Circuit.
Employment Type: Ongoing - Full Time (35 HPW)
Salary: $75,728 - $82,329, plus employer's contribution to superannuation and annual leave loading.

Are you resilient, detail-oriented, and passionate about your community? Join Court Services as a Client Services Officer (CSO) in Parkes.

Your role

As a Client Service Officer with Court Services, you will play a vital front-line role supporting the operation of NSW Courts. From managing courtrooms, to liaising with stakeholders and providing administrative support to clients - no two days are the same. Regional travel will be required.

What you'll do

As part of the Court Services Team, you will liaise effectively with a wide range of stakeholders, provide high-quality professional services to clients throughout various courts within the hub and use computer systems to enter data accurately.

Duties include providing direct support to the Judicial Officer, managing technology including digital monitoring of court proceedings, managing court users through the Court, and responding to evolving operational needs in a professional and fast-paced environment.

You will also:

• Prepare, check and maintain courtroom environments in accordance with court protocols.
• Support the Judicial Officer by facilitating hearings, including operating audiovisual technology and coordinating remote appearances.
• Conduct courtroom inductions and maintain order, including swearing in witnesses to give evidence and monitoring witness rooms.
• Liaise with multiple stakeholders including NSW Sheriff, NSW Police, legal practitioners, interpreters, support workers, Community Corrections and Justice Health personnel.
• Respond to the requirements of the judiciary and other key stakeholders in the courtroom environment to provide timely and effective responses.
• Provide a high level of clerical and administrative support to the Court and the registry office.
• Have the ability to adapt quickly to working in different jurisdictions and teams.
• Maintain professionalism and composure when exposed to sensitive information and distressed parties.

Your knowledge and confidence with core office software applications and courtroom technology will see you succeed in this role.

What we're looking for

• Candidates must hold a valid Australian Driver's Licence.
• You will have strong communication and time management skills, be adaptable, calm under pressure, and are able to work effectively as part of a team.
• You are proficient with different technologies or have the ability to quickly learn and use technology.
• Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a court environment. Click here for more Information about accepting a role within Court Services.
• You will have high ethical standards and ability to maintain confidentiality.
• The successful candidate must be willing to travel to other locations within the hub as the role only operates out of the Parkes Local Court for 7-8 days per month. This may include overnight stays of 1-6 nights per month on average.
  A departmental motor vehicle will be provided when available and the appropriate allowances paid for travel.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.
• Fitness Passport

Download the Role Description

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Courts and Tribunal Services manage and support the largest court and tribunal network in the country. There are 164 courts and tribunals throughout NSW, many in regional and rural areas.

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) a cover letter (maximum 2 pages) addressing the below targeted question:

• Manage Self: How do you learn everything you need to know when you start in a new position?

Applications close Wednesday 12/11/2025 at 11:59pm (AEDT).

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the Hiring Manager Louise Townsend at [email protected] or (02) 6862 9401.

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Maren Heldt | Talent Acquisition Officer on 0447 682 014 or via [email protected]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

If you've got a question about applying or require an adjustment in the recruitment process, you can email the recruiter

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/