About Us
Natural Power Solutions (NPS) is a trusted provider of leading-edge power protection products and solutions, with offices across Australia and New Zealand. Backed by more than 30 years of experience, we deliver innovative products alongside consulting and advisory services that help organisations protect their critical infrastructure.

About the Role
We’re seeking a proactive and detail-oriented Internal Service Support member to join our Southern Region team based in Notting Hill, Victoria. Reporting directly to the Regional Sales Manager, this role is responsible for managing service contracts, ensuring customer satisfaction, and providing outstanding support across our service operations. You’ll play a pivotal role in maintaining strong relationships, coordinating service activities, and ensuring all service-related tasks are delivered to the highest standard.

Key Responsibilities

Maintain and grow service agreements with existing and new customers.

Coordinate and schedule routine maintenance and emergency service callouts.

Maintain an up-to-date CRM database of assets, service agreements, and repair requirements.

Partner with service delivery teams to ensure a smooth customer experience.

Identify new opportunities for revenue growth while supporting long-term client retention.

Collaborate with the Sales Team on new service opportunities.

About You

Strong customer service focus with excellent communication and relationship-building skills.

High attention to detail and accuracy in managing data and reports.

Proven ability to coordinate multiple tasks, prioritise effectively, and meet deadlines.

Experience with CRM systems and contract administration is highly regarded.

A collaborative team player who takes ownership and accountability.

What We Offer

Flexible hours/Hybrid workplace negotiable based on experience.

Opportunities for growth and development.

The chance to work with an established industry leader with more than 30 years of expertise.

Generous salary, plus our NPS Bonus Package based on team KPIs. All staff, from junior to senior, are eligible for sales and loyalty incentives/bonuses.

If you’re passionate about driving efficient service operations, thrive in team environments, have a keen eye for detail, and want to learn and grow professionally along the way, this opportunity is for you!

*Please note that only Australian citizens and permanent residents will be considered for this role.