We're looking for a friendly, organised, and proactive Receptionist / Office Support to be the welcoming face and the operational heart of our office. You'll be the first point of contact for our clients and the reliable support for our internal team.

What You'll Be Doing

Based in our modern Gosford office, you’ll be responsible for providing a friendly and professional first point of contact for our clients, visitors, and team members. The key responsibilities are managing the reception area, maintaining office operations, and providing administrative support across the organisation. Duties include:

Staff the reception desk between business hours, providing a professional and welcoming environment for visitors and clients.

Manage phone calls, emails, and other correspondence, directing them to the appropriate team members.

Ensure the office is tidy, well-stocked, and running efficiently which includes office supplies management, coordinating mail processes, arranging catering, and maintaining staff facilities/kitchen cleanliness including waste management.

Other administrative duties as assigned including data entry, filing, photocopying, printing, collation, scanning of records and housing applications, preparation of tenant welcome packs for lease kits

What You'll Bring to the Team

We’re seeking someone who is eager to contribute and has a solid foundation in office administration.

Proven experience (1-3 years preferred) in a similar reception, front-of-house, or administrative support role.

Certificate III or above in office/administration qualifications are not essential but will be highly regarded.

Exceptional written and verbal communication skills, with a professional, friendly, and courteous phone manner.

Strong customer service skills, working across a varied and diverse individuals both internally and externally.

Excellent time management skills with a proven ability to prioritise tasks and juggle competing demands without missing a beat.

Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and a comfort with learning new software systems.

A proactive, flexible, can-do attitude. We value someone who is comfortable working across the full suite of reception and office support tasks.

Why You'll Love Working With Us

We’ve been recognised as a great place to work, as state finalists in the Employer of Choice Category at the Business NSW Awards in 2024 and local finalists again in 2025. We have achieved this recognition as a result of our fantastic workplace culture, which results from all our employees living the organisation’s values (Respectful, Responsible and Resolute) and valuing our employees, their wellbeing and their professional development. To recognise and reward the hard work of our employees, Pacific Link Housing offers an extensive range of benefits including:

Competitive salary commensurate with proven experience

Salary packaging options up to $15,900 which can increase your take home pay. We use Eziway for our salary packaging (give them a Google!)

Flexible working options available on completion of onboarding/induction period

35 hour working week for full-time, part-time options may be considered – let us know what works for you in your application

Focus on employee development and wellbeing

Regular team building events

Genuine career opportunity in a not only a stable sector, but one that is rapidly growing

Most importantly, you will work in an incredibly rewarding industry, with a vision to creating thriving and inclusive communities that benefit everyone

About us
Pacific Link Housing is a not-for-profit organisation and an award-winning Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on very low to moderate incomes from the Central Coast to Newcastle and the Lower Hunter. Guided by our values of Respectful, Responsible, and Resolute, we are committed to thriving and inclusive communities that benefit everyone. With a head office in Gosford, we service a portfolio of over 1,200 dwellings as well as add to the supply of much needed housing through direct property development. Learn more about the work we do https://www.pacificlink.org.au/

Pacific Link Housing is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion, as such we welcome applications from people of all backgrounds.