Field Technician – ViridianIT

Viridian IT specialises in providing field-based IT support services along side remote and on-site MSP services tailored to the evolving needs of all sized businesses across Australia. Our team is committed to delivering high-quality service and hands-on support.

Our primary focus is on delivering in-person IT solutions - installing, maintaining, and troubleshooting IT systems and infrastructure to enhance business performance, improve efficiency, and support operational capacity.

Technicians are responsible for ensuring completion of all IT tasks in accordance with Service Level Agreements (SLAs), including undertaking site visits and Field Service requests, as required.

Position Title: IT Technician - Field Technician

Work Location: Newcastle, NSW

Position Reports To: Depot Supervisor

Key Selection Criteria

Willingness to learn and problem solve.

Excellent customer service

Ability to liaise with external clients on all technical requirements.

Ability to work within a team environment but also alone.

A personable nature with the ability to relay information in person and over the phone.

Experience and/or Qualifications

Problem solving mindset

Demonstrated experience in troubleshooting and maintenance of basic hardware is required.

Friendly customer service

Salary + Work Roster

$55,000 - $60,000 + Company Vehicle + Super

Monday - Friday