Position Overview

The Allocations Systems Support Officer provides frontline technical support to internal teams and candidates, ensuring smooth operation of First Choice Care’s allocations system and successful onboarding of candidates onto our mobile and desktop applications. The role also assists with recruiting candidates onto the system, monitoring their compliance requirements, and ensuring readiness for placement. This position bridges technology, compliance, and customer service, enabling First Choice Care to maintain a reliable workforce pipeline.

Key Responsibilities

System Support – Allocations Platform

• Provide day-to-day technical assistance to the Allocations team to ensure seamless use of the allocations system.
• Troubleshoot system issues including access, scheduling, connectivity, and reporting errors.
• Escalate complex system faults to senior ICT staff or external vendors where required.
• Monitor system performance, report incidents, and recommend improvements to enhance reliability.
• Assist with user account set-up, permissions, and system configurations for new and existing team members.

ICT Support & Customer Service

• Act as the first point of contact for ICT-related queries from staff and candidates.
• Deliver responsive, customer-focused support via phone, email, chat, and in-person.
• Maintain accurate records of support requests, solutions provided, and outstanding issues.
• Provide feedback and training to staff and candidates on best use of systems and applications.
• Ensure all support activities comply with First Choice Care’s policies, data privacy standards, and ICT security protocols.

Skills & Attributes

• Strong ICT troubleshooting and problem-solving skills.
• Excellent communication skills, able to explain technical and compliance requirements in simple terms.
• Customer-focused approach with a helpful, patient, and professional manner.
• Ability to work independently and collaboratively in a fast-paced environment.
• Organised and detail-oriented with effective time management skills.

Qualifications & Experience

• Relevant qualification in ICT support, computer systems, or equivalent experience.
• Previous experience in a customer support or ICT helpdesk role (desirable).
• Knowledge of allocations or rostering systems in healthcare or similar industries highly regarded.
• Familiarity with mobile app platforms (iOS and Android), compliance monitoring, and workforce management tools.

Salary: $70 000 - $80 000

If this sounds like an opportunity that excites you, we want to hear from you. APPLY NOW, or email your resume to [email protected].