Position: IT Support Officer
Location: Fig Tree Pocket
Position Type: Full Time, Permanant
Start Date: As soon as possible

Join our dedicated IT team at Language Disorder Australia, where your role will be pivotal in supporting the technology needs of our diverse non-for-profit organisation. This includes staff and students at Mancel College, our Bright Door clinics (in Fig Tree Pocket, Toowong and remotely to Townsville), corporate services and School Support Services at the head office in Toowong.

The IT Support Officer will be responsible for providing Level 2 support to our team across all facets of the organisation. This role supports the efficient operation of educational and organisations IT requirements and contributes to the Language Disorder Australia mission to educate, support and advocate for children and young people with Language Disorder, so they can connect, belong and achieve.

WHY LANGUAGE DISORDER AUSTRALIA

We are known for our innovative approach and multidisciplinary services, including education, therapy, and advocacy.

By joining us, you become an integral part of a passionate community that values Service, Passion, Excellence, Accountability, Kindness, Empowerment, and Respect.

WHAT YOU WILL DO

Provide technical support across hardware, software, and networks, ensuring timely and effective resolution of IT requests

Manage infrastructure and devices, including setup, maintenance, and support for laptops, desktops, iPads, printers, and AV systems

Maintain user systems and access, supporting onboarding/offboarding and ensuring secure, accurate account management

Administer digital platforms and services, ensuring users have the access and functionality they need

Support cybersecurity and compliance by monitoring alerts, investigating threats, and maintaining secure systems

Optimise IT systems and processes through automation, documentation, and continuous improvement initiatives

Collaborate with the IT Manager and broader teams to deliver consistent support across all business units

Receive ongoing training and guidance, with learning built into the role

Contribute to proactive improvements and system optimisations that enhance user experience

WHAT YOU WILL NOT BE DOING

You won’t work in isolation, collaboration with the IT Manager is key.

You won’t be expected to know everything, support and training will be provided and learning is part of the role.

You won’t be limited to one site, occasional travel across locations is part of supporting all business units.

You won’t ignore security, maintaining compliance and responding to threats is a core responsibility.

You won’t just react, proactive improvements and optimisations are encouraged and valued.

YOU BRING

We're looking an individual who will bring a blend of skills, experience, and a passion for technology.

Relevant qualifications in Information Technology (e.g. Certificate IV or higher), with a commitment to ongoing certification and professional development

Industry certifications such as Microsoft 365 Fundamentals, Azure Fundamentals, CompTIA A+, or similar are highly desirable

Experience providing IT support, ideally within an education or similar multi-site environment

Exceptional customer service focus, with the ability to simplify and explain technical concepts to users with varying levels of technical confidence

Proficiency in managing devices and platforms, including Windows, Microsoft 365, desktop/laptop fleets, AV equipment, and classroom technologies

Strong attention to detail and time management, with the ability to prioritise competing tasks and maintain accurate records

A proactive mindset and problem-solving approach, with a genuine interest in improving systems and supporting others

BENEFITS:

What can we give you in return for your passion:

An exceptionally satisfying experience as you connect those that need support with the right support.

Professional Development: Expand your skill set with opportunities for transdisciplinary development, external and internal growth opportunities.

More take home pay: How can we offer this? A little-known fact is that as a Not-For Profit organisation, we can offer our employees Salary Packaging options to boost their take-home pay by 6% - 12% per annum (increase the amount you take home and spend, rather than going to taxes).

Annual salary increment progression PLUS yearly 3% salary increases as outlined in our Enterprise Agreement

More extras: 17.5% annual leave loading, 1 day of paid Health Screening Leave, 14 weeks Paid Parental Leave, Discounts with Medibank Health Insurance, Novated Car Leasing.

WANT TO KNOW MORE:

We love to chat! If you have any questions or would like a copy of the position description, contact Melissa Cruickshank, HR Advisor at [email protected] or 0447 218 837.

Find more information on Mancel College: https://mancelcollege.qld.edu.au/

Find Information on Language Disorder Australia: www.languagedisorder.org.au

HOW DO I APPLY:

Simple!...

Update your current Resume and personalise your Cover Letter

Click Apply

Submit your attachments and answer the employer's questions

Applications will remain current and form part of our talent pool for future roles.

Language Disorder Australia is committed to safe and supportive work practices as a child safe organisation. All workers are required to participate in security screening relevant to their role including Criminal History/Police checks, Teacher Registration or Relevant Body checks, identification and references checks, Working With Children Checks, and disclosing any information relevant to eligibility to engage in activities involving children and young people. Our workers are required to understand and follow the Child Protection Policy and Processes.

Language Disorder Australia is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities, ensuring equal opportunities for all qualified candidates. We believe in providing a space where you can thrive, contribute, and make a positive impact on the lives of children and young people with Language Disorder.

Reasonable adjustments are available to reduce barriers and may assist participation in the recruitment process. Should you require reasonable adjustments, please tell us as part of your application so that we can adjust as needed.