The role:

This is a role for someone who thrives on ownership, precision, and people impact. Where every application you touch directly affects someone’s financial future. If you're the kind of person who takes pride in getting it right and cares deeply about people, you’ll love it here, working with our close-knit team in Sydney’s CBD.

As a broker support manager, you will be required to draw on your credit and broader lending knowledge to help create a better life for people, making their finance journey simple and special.

Each client of Black & White Finance has 2 main points of contact – a mortgage broker, and a broker support manager. The broker support manager is primarily responsible for assisting the mortgage broker with the end to end experience.

With the assistance of market-leading technology and a well-established automated process, the broker support manager is empowered to assess income, assets, and ongoing commitments, all of which ultimately lead to the preparation of client applications, which are referred to as proposals. Residential and commercial lending experience is vital.

Once client proposals are signed and returned, the broker support manager is then responsible for lodging this application. The broker support manager will then ensure we stay well on top of each application, from start to finish, and beyond, to ensure that each product is in each client’s best interests for as long as they have that loan.

Why us at Black and White Finance:

We’re a diverse team of experienced people. We are good people. We are proud of our culture, the flexibility, the growth, the fun, our awards, and the opportunities we create for our staff at Black & White Finance!

Working out of an architecturally designed new office in Sydney’s CBD, we explain things to people in a way that makes sense and set our clients up for success with our digitally enhanced process.

www.blackandwhitefinance.com.au

We care for our clients and our own people. We're high-performing, expect high standards and have a growth mindset. We have each other's back each day.

We work hard and are proud of our awards, and our 400+ flawless Google reviews.

We give back and support our community. We are proud sponsors of the Balmain & District Football Club. We have raised thousands for charities over the years and dedicated our time to causes that extend beyond helping people with their finance and property needs.

Lunches and coffees are mostly paid for when working from the CBD office, mental wellness days are fully paid for, and so too is birthday leave. Importantly, you’ll enjoy working with caring, honest and trustworthy people.

This pathway can lead into senior credit, operations leadership, or mortgage broking - we reward effort here.

Key responsibilities:

Client Impact & Ownership

Support brokers across the full lending cycle from proposal preparation to application submission

Own client communication and proactively manage updates, valuations, and pricing enquiries.

Manage post-settlement care and retention, ensuring clients remain in the best product for their needs.

Compliance & Financial Accuracy

Maintain complete and accurate client documentation.

Assess serviceability using financial statements, P&L, and balance sheets.

Prepare compliant loan submissions with high attention to detail and data integrity.

Stakeholder Communication

Liaise with lenders, solicitors, and partners to keep deals moving.

Follow CRM workflows to meet key timeframes and deliver a standout client experience.

Ensure clear, proactive communication so clients always feel informed and supported.

Growth & Continuous Improvement

Take ownership of task completion and build product and policy knowledge.

Contribute to improving processes and client experience as the business grows.

Operate with initiative — this role is more than processing.

Desired attributes, experience, and qualifications:

Honest, reliable, transparent, and caring

Process driven with strong attention to detail and accuracy

Excellent written and verbal communication skills

Strong computer literacy skills, (Microsoft office preferred)

2+ years of experience either as a credit manager, loan processor, broker support manager, or writer

Commercial lending experience, as well as residential lending experience preferred. Please make this clear in your application as to what type of residential and commercial lending experience you've had.

Experience preparing and lodging end-to-end loan applications using ApplyOnline

Cert IV in Financial Services, Mortgage Broking (Preferred but not essential)

Clear Police & Credit Report (Mandatory)

Full working rights in Australia. Willingness to work weekends if required.

Driver's licence (Mandatory)

If you're looking for a role where your efforts are seen, your ideas are welcomed, and you want to be part of a team that genuinely cares about people, we’d love to hear from you.