Location: Sydney, NSW (3 days in office, 2 days WFH)

Employment Type: Full-Time

Hours: Flexible (8:30am–4:30pm or 9:00am–5:00pm)

Experience Level: Previous mortgage broking experience required

Start Date: ASAP / Immediate start

Who are we?

Mint Money is a boutique, Sydney-based finance brokerage specialising in strategic lending solutions for residential and commercial properties. We're a small, tight-knit team led by our Principal Broker, who has over 25 years of mortgage industry experience.

Founded on the principles of honesty, integrity, and premium customer service, we strive to be our clients' trusted credit advisor—using our expertise to thoughtfully navigate today's decisions and empower them to build wealth for tomorrow.

Despite our size, we punch above our weight. As part of our team, you'll work directly alongside both our Principal and Head Broker, receiving hands-on mentorship and gaining exposure to the full spectrum of the business.

If you're looking for a role where you won't get lost in the crowd—where your contributions matter and you'll have direct access to senior expertise every day—this could be the perfect fit.

About the Role

We are seeking an exceptional Broker Support Specialist to join our team and play a vital role in delivering residential and commercial lending solutions to our clients. Your core responsibility will be to submit and manage finance applications from start to finish, liaising with all stakeholders along the way.

This role requires high attention to detail, efficient delivery, and professional client interaction. You'll work closely with our Principal and Head Broker in a fast-paced environment where strong time management and organisational skills are essential.

In this role, you will:

Manage the loan application lifecycle: Prepare and submit consumer and commercial finance applications through Mercury & Apply Online (AO), coordinate approvals and settlements, and track loan progress through our active pipeline from submission to completion.

Act as the key liaison: Communicate with lenders to secure pricing discounts and status updates, follow up with clients on supporting documents, and coordinate with all stakeholders to drive applications through to unconditional approval and settlement.

Deliver exceptional client service: Build strong client relationships, provide clear and timely updates throughout the loan journey, ensure compliance documents are current, and offer ongoing post-settlement support.

Support operational excellence: Collaborate closely with our Principal and Head Broker on daily operations, client interactions, and serviceability assessments. Maintain accurate client data, order valuations, and handle general broker support tasks as needed.

Ensure accuracy and compliance: Maintain meticulous attention to detail across all applications, ensure completeness and accuracy, and adhere to all relevant regulations and lending requirements.

Thrive in a dynamic environment: Demonstrate excellent time management and organisational skills, prioritise competing deadlines effectively, proactively identify and solve problems, and contribute to our positive team culture.

We're looking for someone who:

Has previous mortgage broking experience: You have hands-on experience in a mortgage broking environment and are familiar with the loan application process, lender systems (ideally Mercury and Apply Online), and industry compliance requirements. You're ready to hit the ground running and contribute from day one.

Is motivated and proactive: A genuine go-getter with a desire to build a career in finance, who brings initiative, innovation, and quick adaptability to everything you do.

Is solutions-orientated: You approach challenges with optimism and creativity, solving problems on the fly while maintaining a professional demeanour.

Is an exceptional communicator: You possess superb verbal and written communication skills and can build rapport easily with clients, lenders, and team members alike.

Is highly organised: You excel at multi-tasking, juggling busy workloads, and managing your time effectively to meet deadlines consistently.

Is a team player: You thrive in collaborative environments, enjoy supporting teammates and clients proactively, and contribute to a positive workplace culture.

Is tech-savvy: You're proficient with Microsoft tools, comfortable learning new systems quickly, and have strong overall computer skills.

Is detail-orientated: You maintain meticulous accuracy in your work and understand the importance of compliance in financial services.

Qualifications:

Certificate IV or Diploma in Finance & Mortgage Broking Management

Demonstrated experience in a mortgage broking support or broker role

Background in lending, sales, or customer service

What We Offer:

Direct mentorship from industry leaders with 25+ years of experience

Hands-on exposure to the full spectrum of residential and commercial lending

A collaborative, supportive environment where your contributions truly matter

Opportunity to work alongside a top 100 broker team

Hybrid work arrangements, Tuesday & Thursday WFH

Flexible start time, 8.30am or 9.00am

We need someone to start ASAP! If this sounds like the right opportunity for you, we'd love to hear from you as soon as possible.

Click "Apply" to submit your resume and a brief cover letter explaining why you're interested in joining Mint Money.

We're reviewing applications on a rolling basis and will be interviewing suitable candidates immediately, so don't delay—apply today!

Mint Money is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.