About the Position

As a Community Services Coordinator, you will support our customers to live fulfilling lives while overseeing the day-to-day operations of one of our service sites in the Perth Metro Area.

We currently have opportunities across North, Central East/West, and South Metropolitan Regions, with a mix of permanent full-time and fixed-term 12-month contracts.

Key Responsibilities

• Facilitate and maintain high-quality Customer Support Plans and associated documentations.
• Supervise Support Workers, providing mentoring and development; manage daily activities including leave requests and contract changes.
• Oversee customers' NDIS pre-planning, goal progress, reporting, and plan utilisation.
• Support professional development of Support Workers through supervision meetings, Ability Check-In process, and performance management if required.
• Manage operating budgets and meet relevant KPI's.
• Efficiently manage rosters and customer funding packages.
• Ensure timely updates to document and customer information, including CMS data integrity.
• Report, manage, and monitor incidents, investigations, and complaints with a focus on prevention and continuous improvement.
• Participate in Quality & Safeguarding Commission activities.

Benefits

Our employees are deeply connected with our vision and work passionately to support our customers to achieve their goals.

Along with a caring and values-driven culture, we have some great benefits including:

• Non-profit organisation salary packaging benefits up to a maximum of $18,550.
• Leave Loading, paid parental leave, return-to-work bonuses, and an Employee Assistant Program.
• Flexible working arrangements.
• A genuine and supportive team culture.

About You

To begin our journey with us, you will ideally possess:

• Demonstrated supervisory experience in a related role (preferably in the Disability Sector)
• A tertiary qualification (or equivalent) in Health, Disability, Social Services, Behavioural or Sciences is preferred.
• Strong understanding or NDIS principles and the Quality & Safeguarding Framework.
• Excellent communication, interpersonal, and organisational skills.
• National Police Clearance (issued within the last 6 months)
• Current Driver's Licence
• NDIS Worker Screening Check & NDIS Worker Orientation Module
• First Aid Certificate (HLTAID010 minimum)
• COVID-19 Vaccination Certificate
• Full Australian Working Rights.

At Ability WA, we value the right fit over a perfect resume, so even if you don't meet every requirement, we still encourage you to apply.

To Apply

If this sounds like the opportunity for you, we would love to hear from you!

Click Apply to submit your application, including your resume and cover letter outlining your suitability for the role.

Questions?

Feel free to reach out, we are here to help.

Noha Amin, Community Services Operations Manager or Anders Will Soedertun, Community Services Operations Manager on 1300 106 106

Applications close: Friday 21 November 2025

Please note: this position may be filled prior to the closing date, as we will begin shortlisting candidates immediately.

Who is Ability WA?

We began in 1951 as a small group of parents who formed an organisation looking for an innovative way to access care and support for their children with Cerebral Palsy. Today, we are recognised as one of WA’s leading disability service providers. Our sector has changed a lot over the years, and we have too. What remains the same is our dedication to our customers and our staff.

‘We reserve the right to extend or withdraw this advertisement prior to the closing date’

Ability WA is committed to empowering all people to realise their abilities and thrive in their communities. We embrace the unique strengths of every person within our organisation and welcome people of all backgrounds, abilities, gender identities, ethnicities and cultures as we continue to grow our diverse workforce.