About the Role

We are seeking an experienced and proactive NDIS Service Coordinator – SIL & Community Operations to oversee daily service delivery, ensure compliance, and support staff across SIL homes and community programs.
You will be the central point of operational contact, ensuring participants receive safe, consistent, and high-quality support — while risks, gaps, and incidents are identified and escalated and managed promptly to management and Directors.

Key Responsibilities

Oversee SIL and community operations across multiple participant sites.

Conduct participant intakes, create Service Agreements, and develop individualised Support Plans aligned with NDIS goals.

Carry out risk assessments, identify gaps in service delivery, and implement corrective actions.

Review progress notes daily to ensure accuracy, quality, and timely action for follow-up needs.

Supervise, mentor, and monitor staff performance and adherence to care plans.

Coordinate and deliver staff training, refreshers, and competency checks.

Maintain and monitor compliance registers including:

Incident and Risk Registers

Training Register

Medication and Restrictive Practice Registers

Complaints and Compliments Register

Continuous Improvement Register

Ensure compliance with BSPs, WHS, infection control, and emergency procedures.

Liaise with RNs, BSP practitioners, support coordinators, and families to ensure consistent care.

Report and escalate operational risks, incidents, and service gaps to Directors in a timely and structured manner.

Contribute to quality assurance, internal audits, and continuous improvement projects.

What we're looking for

Previous experience in a similar coordination or administrative role, within the disability services sector

Strong organizational and time management skills with the ability to prioritize multiple tasks

Excellent communication and interpersonal skills, with the ability to liaise effectively with clients, families and colleagues

A genuine passion for supporting people with disabilities and a commitment to providing high-quality care

Relevant qualifications in disability services, community services or a related field

A current driver's license and willingness to travel within the local area

What we offer

At Open Sky Disability Services, we are dedicated to creating a positive and supportive work environment for our employees. We offer a range of benefits, including:

Competitive salary and ongoing professional development opportunities

Flexible work arrangements to support a healthy work-life balance

Opportunities to contribute to the growth and evolution of our services

About us

Open Sky Disability Services is a leading provider of disability support services in Western Australia. Our mission is to empower individuals with disabilities to live fulfilling and independent lives. We are committed to delivering personalised, high-quality care that makes a real difference in the lives of our clients and their families.

If you are passionate about making a positive impact and are interested in this exciting opportunity, we encourage you to apply now.