Join a Team Where Your Work Truly Matters

Our Supporting Those At Risk of Homelessness Work (STARH) team continuously works to support our community through providing planned support, case management and advocacy. Utilising a positive psychology approach that assesses individuals and families, we help those at risk to thrive not just survive.

In our STARH team, you’ll be face to face with our clients in their homes and the community to provide individualised wrap around support across all stages of their journey with us. You will be supported by our close-knit team who value unique perspectives and experiences and above all else – to bring joy in the lives of people in the program.

Why Join WMQ’s STARH Team?

Purpose-led practice – Be part of a not-for-profit organisation that puts people, not profits, at the heart of care.

Team Culture – Be part of a collaborative and supportive team that lives and breathes Wesley Mission’s values.

Attractive Remuneration plus packaging benefits – Boost your take-home pay by up to $18,550 annually through not-for-profit tax concessions.

Work-life balance – Enjoy flexible hours that work around your life, we promote a culture that values personal time and well-being

Career development – Structured induction, mentorship, and professional growth pathways.

Recognition Programs – We want our employees to thrive in an environment where recognition is valued, and achievements are rewarded.

Team Birthday Celebrations – The STARH team takes birthdays very seriously - a birthday is never missed and not without getting together to celebrate!

Free and Secure Car Parking – No more paid parking!! Employees can enjoy complimentary access to secure parking, ensuring the safety of their vehicles while at work.

Perks and Benefits – We love our employee benefits, and you’ll love them too! Get discounts on private health insurance, gym memberships and travel and so much more

Your Role as a Case Manager in our STARH Team

You’ll deliver person-centred services to support those in our community services at risk and make a difference in their lives. You will manager a regular case load of 10 – 12 clients who you will empower to live more independently, safely, and meaningfully by:

Work according to the team values, and the attributes of conscientiousness, adaptability, optimism, kindness and reflective practice.

Engage families and individuals from the stated client group to provide support in line with the role purpose and position summary.

Provide holistic, trauma informed, client centred case management, support and advocacy for the client(s)as assessed to meet their needs. This includes developing, planning, implementing and reviewing holistic case management plans with client(s) and providing advice, information, advocacy and support to clients as required.

Monitor and manage workflow and exercise initiative in areas where practices or methods are not established.

Facilitate processes to optimize communication, case coordination, access to services and linkages between other service providers, community partners and relevant stakeholders to ensure client(s) needs are met.

Assist the team in the delivery of activities and programs.

Ensure the needs and outcomes for the target group and objectives are clearly understood by stakeholders and report on barriers being experienced to access service delivery.

Undertake all administrative duties including but not limited to ensuring high quality, up to date case management notes/case plans/materials/statistics/reports and maintenance of accurate data.

What We’re Looking For

Degree qualifications in human services or a related field required with the required level of experience.

Experience working with families and individuals at risk of homelessness or homeless using trauma informed, person centred case management principles in an identified framework or model of practice.

High level communication and interpersonal skills including experience in engaging and working with diverse people with varied needs, including but not limited to mental health, domestic and family violence, financial stress, substance use, home management and barriers to employment/education.

Ability to work within a values-based organisation, supporting positive team functioning, working collaboratively, flexibly and respectfully, fostering inclusion and diversity.

Autonomously work as required to achieve client and program goals.

Skills in establishing and maintaining agency network relationships within the human service environment to better meet client needs.

Understanding and commitment to social justice principles, confidentiality and privacy.

Demonstrated effective PC skills including MS Office, reporting and other related applications packages.

Essential Requirements

Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)

Relevant probity checks required by legislation and WMQ Limited policy.

Current Driver’s Licence and willingness to travel for work

About Wesley Mission Queensland (WMQ)

Wesley Mission Queensland is a leading not-for-profit provider of health and community services. With over a century of service, we support people across all life stages with aged care, disability support, mental health services, and community outreach. Our values, Innovation, Hope, Integrity, Compassion, Justice, Empowerment, and Respect, guide everything we do.

WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Ready to Join Us?

Be part of something meaningful. Join a team that values you and the difference you make every day.

Click Apply today!

Please note: You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives or WMQ Limited Policy.