Carers Queensland is seeking a new Policy Support Officer to play a pivotal role in implementing our new policy governance framework. Could this be the role for you?

About the Role

This newly created role sits within the Quality & Assurance team and is responsible for managing the policy lifecycle and general administration. Here at Carers Queensland, we are committed to maintaining quality standards. The Quality & Assurance Team is pivotal in ensuring policies and procedures are current and support effective governance. As our new Policy Support Officer, you will have strong written and interpersonal communication skills, with the ability to deliver precise and consistent policy documents which are easily understood by the organisation.

What you’ll do

• Coordinate the review and update of priority policies.
• Support the development of new policies aligned with emerging needs to support the revision of our Policy Governance Framework.
• Ensure consistency, clarity, and compliance across all documentation.
• Collaborate with internal stakeholders to embed policy changes effectively.
• Demonstrated ability to write clear, accurate documents for diverse audiences
• Assist in the development and implementation of policy and procedures.
• Contribute to the preparation of reports, briefing notes, correspondence and other written material relevant to the Quality and Assurance team.
• Liaise and build effective networks with stakeholders to achieve mutually beneficial outcomes
• Prepare presentations on key policy issues for internal audiences.
• Actively participate and contribute to Q&A team quality initiatives and projects

What You Bring

• Undergraduate qualification in social science or related field/or 3 years' experience in a similar role
• Communication skills: Strong written and verbal communication skills
• Organisational skills: strong time management and high-level administrative skills to manage multiple tasks with attention to detail
• Stakeholder engagement: liaise with stakeholders to facilitate policy review
• Utilisation of ICT systems including SharePoint

What We Offer

• Full-time 12-month contract from commencement, Monday to Friday with a flexible hybrid work model – based at our Corporate Office at Lutwyche – close to public transport & parking.
• Attractive Remuneration Package of CSW4.2 $90,402.00 per annum + 12% super
• Excellent Not-for-Profit Tax Benefits with RemServ + transfer your long service leave via QLEAVE (if applicable).
• Accrued Days Off + Gifted Day for Christmas + Fitness Passport + Westpac Corporate Partner Financial Literacy Program + Discounted Corporate Private Health with Medibank & BUPA.
• Professional development & inclusive workplace culture (Rainbow Tick Accredited)
• The opportunity to enact real and rewarding change in the lives of those you work with and for.

How To Apply:

1. Click on the ‘Apply’ button on this page and review the Position Description & Key Selection Criteria in the yellow folder at the right-hand top of the next page.
2. Submit an application letter with demonstrated examples that align with the key selection criteria, including detailing how your experience makes you suitable for this role (incomplete applications without this will not be considered). We reserve the right to withdraw the job advert earlier than the closing date if a suitable candidate is sourced.
3. For further detailed information, our Recruitment Team can be contacted on [email protected]

Apply now!

Interviews will be conducted during the campaign, so don't wait until the closing date of Monday 3rd November 2025!

Carers Queensland is an equal opportunity employer, and we encourage applications from people with a disability, from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islanders, and the LGBTQIA+ community. We are committed to maintaining a diverse workforce that reflects the diverse needs of the people we support. This is not only reflected in our values and day to day operations, but also in our positive rapid growth and hence a new opportunity that we would love to invite you to explore!