About the role

Join the team at Freedom Beyond Disability as an Administration & Rostering Officer in our Alice Springs office. This is a full-time position that will see you play a crucial role in supporting the day-to-day operations of our organisation. You will be responsible for all administrative tasks related to staff rostering, payroll, and client records management.

What you'll be doing

Overseeing the coordination of workforce – managing staff/client rosters, coordinating shifts to accommodate for staff leaves or for urgent client services.

Prepare and maintain project documentation for reporting, monitoring and evaluation purposes to ensure accessibility of quality information and contribute to the achievement of project outcomes.

Communicate with key stakeholders and coordinate working groups, committees and consultations to facilitate exchange of information and support project completion in line with project plans.

Record expenses and transactions in the financial system and keep a record of invoices and other relevant office documents.

Maintain workforce timesheets – using an in-house client management platform to keep accurate records of staff timesheets, including hours worked and distance travelled during shifts for support workers and nurses.

Overseeing effective service delivery – liaising with staff members and clients on a regular basis to ensure optimal service is being delivered.

Contribute to the continuous improvement of our administrative systems and procedures.

Taking phone calls relating to enquiries from present staff or clients or from potential clients or their representatives seeking general information, as necessary.

Assist with quality control maintenance, audit requirements and compliance regulations.

What we're looking for

Proven experience in an administrative or rostering role, preferably within the aged care or disability support sector

Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines

Excellent communication and interpersonal skills, with the ability to build rapport with a diverse range of stakeholders

Proficient in the use of office software, including Microsoft Office suite and client database systems

Knowledge of relevant legislation, regulations, and best practices in the aged care and disability support industry

A compassionate and empathetic approach, with a genuine commitment to supporting our clients

What we offer

At Freedom Beyond Disability, we are dedicated to creating a supportive and inclusive work environment. We offer a range of benefits, including:

Competitive salary and annual leave entitlements

Ongoing professional development and training opportunities

Flexible work arrangements to support work-life balance

Access to our employee assistance program for mental health and wellbeing support

Discounts on a range of products and services

About us

Freedom Beyond Disability is a leading provider of aged care and disability support services in the Northern Territory. Our mission is to empower individuals to live independent and fulfilling lives, with a focus on promoting social inclusion, dignity, and quality of life. We are a passionate and dedicated team committed to making a positive difference in the lives of our clients and their families.

If you're excited about the prospect of joining our team, we encourage you to apply now!