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Customer Service Manager - Retail

Hays | Office Support
Dandenong South, VIC
A$80,000-$85,000 p/a
Retail & Consumer Products → Management - Store
Full-time
On-site

Posted 5 days ago


We're seeking a passionate and energetic Store Manager to lead a high-performing team.

Your new company
Join a leading force in Australia's hospitality supply industry! We're seeking a passionate and energetic Store Manager to lead a high-performing team, drive sales, and deliver exceptional customer service. Enjoy a Monday to Friday schedule, competitive salary, and performance bonuses. Apply now to be part of a nationally renowned company!

A standout force in Australia's hospitality supply industry, this company is known for delivering fast, reliable service and an extensive range of commercial equipment. We have partnered with this organisation to identify a passionate, reliable and energetic store manager to join their Dandenong South Team!

Your new role
Your role as a Store Manager will be responsible for overseeing the daily operations of a dynamic, high-performing retail store, with full accountability for achieving annual sales targets. It involves delivering exceptional customer service while maintaining operational excellence across all aspects of the store.

  • Leadership & Culture: Recruit, train, coach, and develop a high-performing retail team. Foster a positive work environment by embodying company values and leadership behaviours.
  • Operational Compliance: Ensure adherence to all company policies, procedures, and standards.
  • Inventory Management: Maintain optimal stock presentation and availability, manage aged inventory, and execute reordering processes to drive sales performance.
  • Financial Performance: Monitor and manage store profitability, ensuring targets are met through effective team and operational management.
  • Team Engagement: Inspire and motivate the team to consistently deliver outstanding customer service and sales results.
  • Workplace Safety: Uphold the highest standards of safety for both employees and customers, in line with WHS policies and guidelines.

What you'll need to succeed
A successful candidate will encompass the following:

  • 3-5 years experience in a Store Manager role, Retail or consumer goods industry
  • Proficient in Microsoft Suite, POS terminals and retail inventory management platforms
  • Sales focused mindset and driven to exceed KPIs
  • Ability to work under pressure

What you'll get in return

  • Work for a nationally renowned company
  • Monday to Friday role, no weekends!
  • Dandenong location
  • Receive a competitive salary with bonuses based on performance


About Hays | Office Support

Tuggerah, NSW, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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