Remediation Support Centre Role

Parramatta, New South Wales, Australia (On-site)
Hybrid (3 days in office, 2 days WFH)
Contract Duration: Minimum 3 months
Start Date:ASAP
Day Rate :$500-$600 per day

About the Role:
Join a leading Big 4 Bank as a Remediation Support Centre Specialist. This role is based in the vibrant Parramatta Square and offers a hybrid working arrangement. We are seeking a dedicated professional with RG146 certification to manage and resolve Wealth Advice Remediation Matters.

Key Responsibilities:

• Manage large volumes of inbound and outbound calls related to Wealth Advice Remediation Matters.
• Identify customer needs, provide first point resolution where possible, or escalate as required.
• Research customer queries and deliver timely, customer-centric solutions.
• Maintain records of all customer correspondence and supporting documentation
• Investigate, case manage, and resolve Deceased Estate cases, including locating relevant documentation, corresponding with beneficiaries/executors, and processing payments.
• Record and request payment re-issues and log unclaimed monies tasks.

Requirements:

• RG146 certification is a must.
• Strong communication and customer service skills with contact centre experience
• Ability to manage and resolve complex cases.
• Proficiency in using CRM systems and SharePoint.
• Excellent organisational and time management skills.

Benefits:

• Competitive day rate of $560 including superannuation.
• Hybrid working model with flexibility.
• Opportunity to work with a prestigious Big 4 Bank.
• Professional development and training opportunities.

Apply now online

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