Priority Worldwide is a global logistics leader committed to delivering high-quality, customer-driven freight forwarding services. Our Sydney team is growing, and we’re looking for a motivated Junior Operations Agent to join us! If you have 1+ year of experience in air and ocean freight and a passion for logistics, we want to hear from you!

Who we are

Priority Worldwide is a global Freight Forwarder offering comprehensive compliance and international trade consulting services. Deeply committed to corporate environmental responsibility, the company strives to create a sustainable work environment while delivering advanced technology and a wide range of services to ensure the Ultimate Customer Experience. Our philosophy emphasizes team cooperation and employee awareness, driving the growth of new, sustainable business opportunities.

When you join our team, you join a truly diverse, international organization in a dynamic, fast-paced, environmentally minded work environment where you will grow and learn while building your career. You will have the opportunity to help shape the world through humanitarian efforts, cutting edge technology, and environmental incentives.

Position Overview

Priority Worldwide is seeking a reliable and motivated Junior Operations Agent to join our growing Sydney team. This early-career role is ideal for someone with some exposure to international freight forwarding, strong customer service skills, and a collaborative mindset. As part of our operations team, you will help manage shipments from booking to delivery, ensuring freight moves efficiently, accurately, and in compliance with international regulations. You’ll work closely with clients, carriers, and internal teams to support the successful movement of air and ocean cargo. A strong attention to detail and a willingness to learn are essential, as you'll be gaining hands-on experience with all aspects of freight forwarding, including documentation, routing, customs procedures, and vendor coordination.

Operations Support

Coordinate international air and ocean shipment

Book cargo, prepare documentation (AWB, BL, customs files), and monitor pre-alert

Assist with quoting and rate negotiation to support cost-effective shipments

Handle shared inboxes and respond to client requests promptly and professionally

Ensure documentation is accurate, compliant, and delivered on time

Support specialized paperwork needs (certificates, legalization, etc.)

Customer & Sales Support

Provide outstanding customer service and communication

Assist with onboarding and SOP creation for new clients

Help maintain strong relationships with customers through timely updates and support

Vendor Coordination

Support senior staff with vendor interactions and compliance follow-up

Help process agent quote requests (EXW, FCA/FOB) and invoicing for routed shipments

Learn how to develop and maintain key vendor relationships

Team & Facility Responsibilities

Uphold security and compliance standards in the office

Maintain a clean and environmentally responsible work environment

Participate actively in team meetings and continuous learning initiatives

Requirements

Basic Requirements

1+ year of experience in freight forwarding or international logistics, or equivalent education in supply chain, logistics, or a related field

Familiarity with air and ocean shipment processes

Post-secondary education in logistics or a related field preferred

Strong communication, organizational, and problem-solving skills

Eagerness to learn and adapt in a fast-paced environment

Experience with CargoWise One is a plus

Ability to type 35+ WPM and work confidently across Windows and/or Mac systems

Candidates must be legally eligible to work in Australia; relocation assistance is not available for this position

Benefits and Compensation

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons

Base Salary AUD55K-AUD70K, annually, depending on experience

Paid Time Off

3 Days of Paid Time off for Volunteer Work

Quarterly Bonus Program

Additional Comprehensive Benefits

Priority Worldwide is an equal opportunity employer. We are committed to merit-based hiring and creating a fair and equitable workplace for all employees.