Customer Contact Team Operator

We are seeking enthusiastic and professional Customer Contact Team Operators for a 3-month contract role based in the Sydney CBD. This is a fantastic opportunity to work in a hybrid environment, delivering exceptional service to customers and stakeholders in a fast-paced, people-first team.

About the Role:

As a first point of contact, you'll be handling a high volume of incoming enquiries, directing customers to the right area and providing clear, compassionate support over the phone. You'll be part of a collaborative team that takes pride in delivering customer service excellence.

Key Details:

• Start Date: ASAP
• Contract Length: 3 months
• Hybrid - During the onboarding (first 1-2 weeks) contractor will be required to work from the office 5 days per week.

What You'll Be Doing:

• Answer and triage a high volume of customer enquiries via a centralised switchboard
• Direct calls and queries to the appropriate teams or individuals
• Deliver friendly, professional, and efficient service aligned with customer excellence principles
• Participate in training to understand the organisation’s services, processes, and systems

What We're Looking For:

• Previous customer service, call centre, or switchboard experience
• Strong communication and interpersonal skills
• Comfortable navigating multiple systems and managing high call volumes
• Able to demonstrate empathy, professionalism, and a solution-focused attitude

Benefits of contracting through Ashdown People

• 5th largest supplier to the NSW Government
• Get paid weekly
• Rated 4.9/5 on Google Reviews with over 1200 5 ⭐ reviews for candidate feedback this year
• Offer Insurances for ABN Contractors
• Consistent communication & transparency
• Detailed onboarding & support

Please apply if you are interested. Please note, only shortlisted candidates will be contacted. If you have any question, please contact Karina on [email protected]