Permanent Maintenance controller role based in Perth, paying $85'000 + benefits and Super.

Your new company

My client is a leading provider of fleet management and vehicle leasing based in Perth.

Your new role

This position is responsible for providing effective, cost-controlled maintenance support for all clients, while maintaining a level of exceptional product support and service to clients. Responding to all maintenance calls and e-mails, access required levels of work with authorised repairers, and provide appropriate repair authorisations in line with vehicle contracts, repairers' agreed accreditation, and delegated approval levels. Ensuring that all external and internal customer and supplier queries are answered appropriately.

The major responsibilities of this position include but are not limited to:

• Drive a strong customer service culture; one of accountability, engagement, and customer experience ownership, where dependable team members work collaboratively and intelligently within a proactive environment, collectively owning their team KPIs and working towards high customer satisfaction ratings.
• Manage and Control Servicing and Repair costs for all fleet vehicles.
• Minimise downtime of vehicles (VOR).
• Look to maximise vehicle warranties, including requests on post-warranty support on all manufacturers' "product problems" and other premature mechanical repairs.
• Advise clients on maintenance-related issues covering their vehicle's contract entitlements and inclusions such as Tyre Allowance, Roadside Assistance and Accident Management.

What you'll need to succeed

You will need a Tertiary qualification in Automotive - Vehicle qualification or equivalent.

• Extensive experience in the motor industry.
• Experience in a customer service role and/or negotiating with suppliers.
• Consistently takes responsibility for high quality, high output work, showing innovative, forward-thinking, and strong attention to detail
• Proficiency in using software packages, particularly SAP
  
  What you'll get in return
  
  You will receive a starting salary of $85'000 + super + benefits.
  
  What you need to do now
  
  
  
  
  If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
  
  If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.