Senior Customer Service & Events Officer – 2 POSITIONS AVAILABLE
Permanent Part Time
Commencing early December 2025
Specific Engagement
POSTION 1 – 74.25 hours per four week period
POSITION 2 – 66.25 hours per four week period
Band 4 ($72,802 - $78,473) PRO RATA + Super
murnong Library

About the Role

We have an opportunity for 2 permanent part-time Senior Customer Service & Events Officer roles at the new murnong Library, located within the murnong Community Centre, in the Olivine Estate at Donnybrook.

The new facility will include Maternal and Child Health Services and feature a community hall and kitchen, two meeting rooms for hire and a public community lounge and the mini-branch library.

Our Senior Customer Service & Events Officers ensure excellence in customer service to library users through the provision of high quality and efficient library and information services which are responsive to the changing needs of customers.

As a Senior Customer Service & Events Officer, your responsibilities will include:

Commitment to and provision of excellent service and programs

Responding to a wide range of customer information and reference needs and requests by utilising branch collections, products and services

Provision of Readers Advisory services that demonstrate a good understanding of the process, combined with high level reading knowledge

Performing a range of library operations that support customers in a self serve environment based on high level knowledge of library products and services, including circulation and collection maintenance duties

Maintaining a high level of customer focus by responding to customer needs, assisting with promotional activities, functions and displays, (including the coordination of book groups) and participating in activities to grow library membership and usage

Understanding the YPRL Brand and Style Guide and ensuring that branch marketing and outreach collateral adhere to the guidelines

Supporting events, including set up and delivery of events and logistical support for larger events, for both in-branch events and outreach. Have an understanding of YPRL’s programming framework and goals.

Effectively and efficiently operate and maintain community room schedule and requirements.

Contribute to the planning and achievement of branch and regional objectives

Actively participating in planning and staff meetings

Attending relevant forums and training

Contributing to the role of the library as a place for reading, learning and community

Marketing the library services that YPRL offers to the local community

This position also requires the delivery of regular Storytimes.

Please see YPRL website for further details on the roster for these positions (https://www.yprl.vic.gov.au/about-the-library/work-with-yprl/current-vacancies/)

About You

You will ideally hold a Diploma in Library and Information Studies, Marketing and Communications, or Event Planning (or be working towards one), or have relevant work experience and skills appropriate to the role.

You will have demonstrated strong customer service focus skills, with the ability to respond promptly and courteously to a wide range of service needs, along with a good knowledge of library services, products, and collections.

The ability to foster enthusiasm for reading through effective Readers Advisory services is essential, supported by a sound understanding of advisory processes and a broad reading knowledge.

Proficiency in computer applications, including Windows, Microsoft Office, internet, email, social media, and digital content creation is also required to ensure success in this position.

You will be capable of delivering accurate reference and information services to a culturally diverse community and possess excellent communication skills, both verbal and written.

Attention to detail and a basic understanding of design principles are important, with experience using Canva an advantage.

Previous experience in a library environment is highly desirable.

How to apply

Before applying for this position, applicants should read the Position Description located on our website (https://www.yprl.vic.gov.au/about-the-library/work-with-yprl/current-vacancies/)

To submit an application for this role, please prepare a statement addressing the key selection criteria, along with your current Resume and apply via Seek. Please ensure you specify which position you would like to be considered for (i.e. Position 1 and/or Position 2).

This position will close on Monday 3rd November at 11.59pm.

Please note that if you do not satisfactorily meet the key selection criteria you may be excluded from interview.

Interviews will take place as suitable candidates are identified.

For more information on the responsibilities of this role, and for the selection criteria, please refer to the Position Description or contact Tracey Jermieson, Branch Manager on [email protected] or 7038 2611.