PRO IT is a Managed IT Services Provider supporting Enterprise & SME's across Australia, NZ and Asia. Our company culture is diverse and we embrace a proactive method to service delivery. We have an opening for a skilled multitasker who can commit and lead a global team and client base. Physical branches in Fairfield NSW and Yarraville Melbourne.

This position will be in the Fairfield branch, with Hybrid work options.

If you enjoy solving technical problems just as much as you enjoy helping a team do its best work this is for YOU. You’ve led a technical support team and you have become the unofficial go-to person for escalations and process improvement. The role is for a self motivated, collaborative and hands-on senior level experienced engineer capable of leading daily tasks, project, people, clients and infrastructure.

In this role, you’ll be leading two groups of support technicians – a NOC & Level 1 SD team who keep frontline tickets, health checks, and daily service operations on track, and a Level 2 team who handle the trickier tickets, root cause investigations, and high-severity incidents both onsite and remote callouts. This team work across multiple client requests from end user support to Data Centre rack and stack, this is where your experience and knowledge onsite will need to shine. You won’t just be sitting on the side-lines; you’ll step in as senior field service, train your team, and make sure they are supported, organised, and clear on what needs to be done.

The environment is technical, so being comfortable in networks and systems is very important, what also matters most here is your ability to manage processes, keep SLAs on track, and give the team the structure and leadership they need to succeed. You’ll be the calm, steady voice in the room when something breaks, and the one who creates better documentation, cleaner runbooks, and smarter ways of working so the same problems don’t keep coming back.

If you’re an experienced technician who’s looking for a role where you can stay hands-on but also stretch your leadership skills, this could be the right next step. It’s about blending technical know-how with the satisfaction of helping a talented team do great work, every single day.

Technical Experience:

Minimum of six years’ experience in MSP on the field and in admin

IT Systems including Active Directory, DNS, Group policy, SCCM, Microsoft 365, Dynamics365, Google workspace

Smart hands experience across Data Centre build, projects and onsite works

Experience in automation and scripting (Powershell)

Experience with Cloud technologies, such as AWS, Azure and Microsoft 365

A current Windows Server environment

A Hyper-V or similar virtual environment

Demonstrated experience in the planning and management of server and network Infrastructure

Demonstrated experience of data protection and backup solutions.

Demonstrated experience across VOIP systems

Demonstrated strong Change Management discipline for all aspects of IT Infrastructure management including documentation of IT processes and procedures.

Effective skills in Data Centre infrastructure experience and deployments

Supporting our 365/24/7 Service Desk

Managing & Using industry Ticketing & RMM

Prepare Client Projects, Budgets, Recommendations and portfolio management

Project Manage migrations - this includes after hours / weekend work within the salary.

Be an effective team leader and contributor to all members of the tech team

Multi tasking is vital to the success of this role. As is information retention skills, enabling others, getting your sleeves dirty to ensure the task and the team perform at an optimum pace.

Benefits & culture
People like working here because of the relationships that have been built within the team and with clients.

Dynamic team working across a diverse range of environments, exposure to many technologies and client locations.

Competitive salary rates reflective of your experience

Our team all enjoy what they are doing and share a common passion for technology and personal upskilling