Senior Systems & Network Engineer – MSP

About Us

Austin Technology is a Perth-based Managed Services Provider with a small, dynamic team of 20 people. We support over 150 small and medium businesses across multiple industries in Australia. Our services span managed IT, private cloud hosting, cybersecurity, modern workplace, and networking.

We pride ourselves on delivering high-quality solutions while maintaining strong, long-term relationships with our clients.

We are looking for a highly skilled and versatile Senior Systems & Network Engineer to join our team. This is a Level 3 senior role within our MSP, ideal for someone with 5 to 10+ years of industry experience who can deliver projects end-to-end and handle complex escalations.

The role requires deep expertise across server infrastructure, networking, cloud, and security, combined with strong consulting and client-facing skills. You will architect and deliver projects, manage BAU escalations, support pre-sales scoping, and ensure solutions are aligned with client needs and industry best practice.

Key Responsibilities

Architect, deliver, and support server infrastructure projects including Windows Server environments, domain services, clustered solutions, and private cloud.

Manage and support Hyper-V environments, storage platforms, and virtualised workloads.

Provide design, configuration, and escalation support across server hardware (compute, storage, networking integration).

Lead infrastructure refresh, migration, and consolidation projects.

Deliver and maintain Veeam backup and disaster recovery solutions.

Act as a senior escalation point for BAU incidents across server, networking, and security stacks.

Provide consulting and pre-sales support, including solution design and project scoping.

Design, configure, and tune network and security appliances (firewalls, IDS/IPS, load balancers, proxies).

Deploy and manage WAN, LAN, WLAN, VxLAN, SD-WAN, and network management tools.

Architect and configure solutions with Cisco, Meraki, WatchGuard, Sophos, and Fortinet technologies.

Implement VPNs, routing, and switching protocols across complex environments.

Deliver solutions across Microsoft 365 modern work (SharePoint, Teams, Azure AD, Conditional Access, Defender, Microsoft security).

Apply cybersecurity best practices with an understanding of the Essential Eight.

Support automation and efficiency improvements through scripting (PowerShell, Python, or similar).

Manage stakeholder communication, SLAs, and reporting in a timely and professional manner.

Translate technical issues into clear, business-friendly language for end-users.

Deliver high-quality outcomes with strong presentation and documentation standards.

Required Skills & Experience

5–10+ years of IT industry experience, including senior-level work in an MSP environment.

Extensive knowledge and experience in:

Windows Server environments (AD, DNS, DHCP, Group Policy, clustering).

Hyper-V virtualisation, storage, and high availability.

Server hardware (compute, storage, networking integration).

Backup and DR solutions (Veeam strongly preferred).

Network security, VPNs, firewalls, IDS/IPS, load balancers, and proxies.

WAN, LAN, WLAN, VxLAN, SD-WAN, and network management tools.

Routing and switching protocols (BGP, OSPF, VLANs, spanning-tree).

Cloud technologies (Microsoft 365, Azure, private cloud hosting).

Hands-on experience with Cisco, Cisco Meraki, WatchGuard, Sophos, and Fortinet technologies.

Proven project management and delivery experience.

Strong scripting and automation skills (PowerShell preferred).

Skilled in time and priority management, able to thrive in a fast-paced MSP environment.

Experience managing stakeholders and SLAs with professional, timely communication.

Ability to translate technical concepts into clear business language.

High standards of delivery, presentation, and documentation.

Qualifications & Certifications

CCNA or CCNP strongly preferred.

Microsoft certifications (Windows Server, Hyper-V, Microsoft 365) desirable.

Vendor certifications (Sophos, Meraki, WatchGuard, Fortinet, Veeam) highly regarded.

ITIL experience in service management beneficial.

Why Join Us

Work in a tight-knit, agile team of 20 serving over 130 diverse SMB clients.

Exposure to a wide range of server, networking, cloud, and security technologies.

Opportunities to consult, scope, and lead projects end-to-end.

A supportive environment that values technical excellence, teamwork, and client success.