About the role

We are looking for a Project Services Manager to spearhead the success of our program & project delivery, business analysis, testing and project management practices within the Enterprise Technology Services (ETS) Branch. In this impactful role, you will provide vision, leadership, and strategic direction to elevate our delivery practices, ensuring top-tier quality and continuous improvement. You will lead a skilled team of specialists and be responsible for managing both staff and key partnerships, all while driving the growth and capabilities of the practice.

This role is a two year max-term opportunity.

A little more about the role

Manage a team of professional delivery staff.

Oversee service delivery quality, ensuring project, program, and portfolio objectives meet performance standards and customer expectations.

Guide the application of appropriate business analysis, testing, and project management methodologies (e.g., BABOK, JIRA, ALM, Prince2, Agile, etc.).

Manage and communicate the ETS Project Delivery Methodology, ensuring it is used consistently by all project staff.

Establish, coordinate and attend relevant Governance forums.

Work closely with ePMO and provide relevant recurring Project artefacts.

Lead and develop a team of Project Managers (PM), Business Analysts (BA), and Testing professionals, creating development plans aligned with organisational goals.

Build strong relationships with partners, ensuring practices deliver value and exceed expectations, while engaging with teams to understand resource needs.

Manage resource planning (including supply/demand, assignment of skills/resources to projects as required and on time), utilisation, and efficiency to support delivery schedules and optimize team performance.

Oversee practice risks, budget management, forecasting, and procurement processes to ensure effective delivery within time, cost, and quality constraints.

Why join Team Melbourne?

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.

We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

About you

What your experience might look like

Demonstrated experience in practice management and leadership.

A relevant tertiary qualification in information technology or relevant business discipline.

Formal certifications in project management, testing and/or business analysis.

Experience in project delivery, including knowledge and practical understanding of various delivery frameworks and methods as apply to business analysis, project management and testing.

Experience leading a cross functional team of technical specialists to drive business value.

Ability to manage customer, stakeholder, and vendor relationships.

Excellent interpersonal, negotiation and persuasion skills with the ability to use discretion and judgement in a complex business and political environment.

Strong verbal and written communication skills to provide advice and consulting on a range of issues

Demonstrated strong organisational skills, with the ability to respond to changing priorities and manage competing deadlines

Benefits of working with us

Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.

Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.

Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.

Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.

How to apply

We'd love to hear how you can make an impact in this role! As part of your application, you will be required to:

Attach your updated resume

Include a cover letter (max one page) outlining your relevant experience and why you're a great fit for this role.

Submit your application no later than 11:45pm on 2nd November 2025

A few important things to note – don’t miss out!

Applications must be submitted online. Unfortunately, we can’t accept applications via email, so please be sure to apply through the official job link provided.

Apply early! This role may close sooner than the listed closing date if we find the right candidate — so don’t wait to get your application in.

We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check.

Need more info?

Refer to the position description below or contact Chris Apostolou – Head of Digital Platforms, Delivery, Strategy and Architecture , [email protected]

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.