• Full Time - Ongoing
• Ballarat Location
• Attractive Salary $125-135k
• Salary Packaging available
• Award-winning inclusive employer

Our Opportunity

We are searching for our next Manager Client Services and Community to join our team. This role supports, oversees, leads and develops Client Services & Community Programs to deliver high quality client outcomes. Direct reports to this role include Team Leaders with program responsibility. The Client Services & Community Team is made up of several programs including: Client Services (Intake & Reception), Financial Counselling, Gamblers Help, Housing & Homelessness and Q Hub. The diverse grouping responds to clients with a range of complex needs and supports clients at intake right through to service delivery with the many supportive community programs at Cafs.

About You

As an experienced Manager, you will be driven by innovative ways of working and building upon existing strategies and frameworks. You will have experience leading teams of experts to provide best in class service delivery. You will hold demonstrated experience working closely with Leadership teams and collaborating with internal and external stakeholders to drive innovation within your work area.

Skills & Attributes

• Management Experience
• Bachelor degree or above in Social Work, Welfare, Psychology or other relevant field.
• Ability to implement systems and lead teams to take proactive approaches to problem solving, seeking opportunities to design innovative solutions, recognising the wider business context
• Experience in leading operational and strategic risk management activities, establishing, reviewing creating risk management frameworks which support risk mitigation

Our Organisation

Cafs (Child and Family Services Ballarat) is an independent community service organisation based in Ballarat for over 160 years. We provide over 50 programs across a range of service areas providing care for clients within communities across the central highland region. Our practice is underpinned by our preferred model of care Trust Based Relationship Intervention (TBRI) with our organisational values of Respect, Innovation, Collaboration, Kindness and Integrity at the forefront of everything we do.

What We Offer

• Inclusive, supportive, and innovative teams
• Above award entitlements, including 3 days paid Christmas leave
• Professional development and growth opportunities
• Salary packaging options up to $15,900 plus meals and entertainment

Interested?

If you are interested to find out more please contact Tania Vincent-Wade - Executive Manager Client Outcomes [email protected] for further information.

To Apply

To apply for this role please go to our careers webpage: https://cafs.org.au/positions-available/ and select apply now Applications will be received until Tuesday 4th November, 2025.

Please note that applications may be reviewed as they are received, and applicants may be contacted for interview prior to the closing date. All applicants must be eligible to work in Australia and employment will be subject to satisfactory Police and Working with Children Checks.

Our Commitment

Inclusion and diversity are at the heart of everything we do at Cafs. We welcome applications from all people, especially Aboriginal & Torres Strait Islanders, people with disabilities, the LGBTIQA community, and those from culturally and linguistically diverse backgrounds. Supporting your application Our recruitment process includes 1-2 panel discussions. Some questions may be provided in advance. For adjustments or support, contact [email protected]